Crewing Officer

Jetstar; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Staff travel program

Fixed-term contracts

Docklands HQ

Job summary

Jetstar is seeking a Crewing Officer to help maintain the integrity of the Day of Operations flying program and ensure compliance with regulatory, company, and CASA requirements. You will work within the Operations Delivery team to manage daily crewing for tech and cabin crew at our Docklands headquarters.

The role requires experience in fast-paced operations, strong communication, and the ability to operate on a 24-hour rotating shift roster.

Qualifications

• Experience or knowledge of airline, transport or logistics operations is preferred.
• Experience working in a fast-paced, team-based operational environment.
• Ability to work effectively under time, operational and cost pressures.
• Proficiency in Microsoft Office, including Excel.
• Knowledge of Sabre Rocade (desirable).
• Flexibility to work a 24-hour rotating shift roster.
• Strong customer focus and interpersonal skills, with the ability to build effective working relationships.
• Adaptability and a willingness to embrace change in a dynamic environment.
• Initiative and sound judgement, with a focus on efficiency and productivity.
• Strong time management, verbal and written communication skills.

Responsibilities

• Ensure all flights have the sufficient crew complement as schedule varies.
• Ensure rosters and duties comply with rostering limitations and CASA rules.
• Monitor daily operations to maintain crew movement in line with CASA and Company requirements.
• Liaise with Training to ensure crew training requirements are met.
• Notify crew of changes to rosters in a timely manner.
• Manage accommodation and transportation for crew movements.
• Prepare reports and support functions as per policy.

Skills

Airline operations

Time management

Interpersonal skills

Customer focus

Teamwork

Tools

Microsoft Office

Excel

Sabre Rocade

Job description

Company Description

About Jetstar

We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. And we're not just an Australian airline either - the Jetstar Group also includes Jetstar Asia and Jetstar Japan, and is one of the largest low-cost airline groups in Asia Pacific by revenue. As a group, we operate a fleet of more than 115 aircraft, including the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.

Job Description

• Play a key role in keeping Jetstar flying by ensuring our daily operation is safely and effectively crewed
• Enjoy the flexibility of 24/7 shift work in our Jetstar Operations Control Centre (JOCC)
• Multiple fixed-term opportunities based at ourHeadquarters in Docklands
• Take off with exclusive employee benefits, including our world-class staff travel program

Jetstar’s Operations Delivery team are nothing less than the nerve centre of our airline. All of our team members within our Operations Delivery team play a critical role in managing the logistics compliance and safety relating to daily movements of our aircraft, team members and passengers.

As the Crewing Officer you will maintain the integrity of Jetstar’s “Day of Operations” flying program by ensuring Jetstar complies with regulatory, company, and industrial requirements for all tech & cabin crew. Reporting to the Manager Crewing Operations & Planning, you will work as part of an energetic and experienced team to ensure all flights are crewed on a daily basis in compliance with the requirements of the Company Operations Manuals and applicable CASA legislation.

Your key responsibilities will include:

• Ensure all flights have the sufficient crew complement in response to changes in crew availability and daily operational schedule variations
• Ensure all rosters and allocated duties / changes comply with rostering limitations and all applicable CASA legislation
• Monitor the day-to-day Operations and ensure all Crew Movements are maintained in accordance with CASA and Company requirements to optimise the Daily Operational Integrity
• Liaise with the Training team to ensure all Flight crew training requirements are achieved
• Ensure all crew are notified of any changes to their published roster in a timely manner
• Manage accommodation and transportation for crew movements
• Ensure all reports and support functions are actioned as per company and departmental policy
• Ensure all Government and Airport Departments (i.e. Immigration, Customs and Handling Agents) nationally and internationally are kept up to date with all relevant documentation
• Ensure all crew that are travelling as a passenger are booked and ticketed on their respective flights
• Maintain a working relationship with Crew Planning Department and all Regional Base Managers
• Maintain Crew Schedule Integrity

To be considered for this role, ideally you’ll have:

• Experience or knowledge of airline, transport or logistics operations is preferred, but not essential.
• Experience working in a fast-paced, team-based operational environment.
• Ability to work effectively under time, operational and cost pressures.
• Proficiency in Microsoft Office, including Excel.
• Knowledge of Sabre Rocade (desirable).
• Flexibility to work a 24-hour rotating shift roster.
• Strong customer focus and interpersonal skills, with the ability to build effective working relationships.
• Adaptability and a willingness to embrace change in a dynamic environment.
• Initiative and sound judgement, with a focus on efficiency and productivity.
• Strong time management, verbal and written communication skills.

Your life at Jetstar is unlike any other

Takeoff professionally: Dip your toes into something new. Stopover in another role. Move up quicker. At Jetstar, you’ve got the opportunities to grow and elevate your career.

Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.

We’re Jetstar. Let’s takeoff together-We can’t wait to hear from you.

Applications close: Sunday 8th November 2026.