Business Systems Analyst

Publicroles; Canberra; Hybrid; AUD 117,000 - 124,000; Full time

Benefits offered by this job

5 weeks annual leave

2 paid Wellness Days

1 paid Volunteer Day per year

12 weeks paid parental leave

Leave flexibility (purchase/cash out)

Job summary

Publicroles is seeking a Business Systems Analyst for a 12-month fixed-term contract in Canberra. You will work across enterprise systems, collaborating with stakeholders to simplify processes and maximise technology use.

You’ll map and document business processes, configure and optimise systems, and assist with testing and change management to ensure smooth adoption and measurable improvements.

Qualifications

• Qualification in a discipline such as Information Systems or equivalent experience.
• Experience in a large/complex organisation.
• Experience with enterprise business systems (Civica Authority, TechnologyOne, Content Manager valued).
• Strong information systems usage and technology maximisation.
• Excellent communication, research and analytical skills.

Responsibilities

• Analyse, improve and support enterprise business systems to drive efficiencies.
• Collaborate with stakeholders to identify process improvements and leverage technology.
• Map, review and document business processes for improvement opportunities.
• Configure, support and optimise systems; provide technical guidance to staff.
• Support system implementations, upgrades and ongoing improvements.
• Assist with system testing, change management and user adoption.

Skills

Analytical skills

Communication

Research

Problem solving

Stakeholder management

Education

Information Systems

Tools

Civica Authority

TechnologyOne

Content Manager

Job description

• Full-time | Fixed-term | 12-month contract | Local Government | Level 8 | $116,882 – $123,759 per annum plus superannuation | 5 weeks annual leave | 2 paid Wellness Days | Salary packaging options

Love making systems smarter, processes simpler and business operations better? We have an opportunity for you!

About the opportunity

Behind every great organisation are great systems and people who know how to get the best out of them! We are looking for an experienced and solutions-focused Business Systems Analyst to join our Business Systems team for a 12-month fixed-term opportunity. This is your chance to work across a range of enterprise business systems, collaborate with people from across the organisation and turn complex business challenges into practical, smarter solutions. You'll play an important role in improving how our systems work, streamlining business processes and helping our people get the most out of the technology they use every day.

You'll be involved in:

• Analysing, improving and supporting enterprise business systems to drive better outcomes and efficiencies.
• Working closely with stakeholders to identify opportunities to improve business processes and make better use of technology.
• Mapping, reviewing and documenting business processes, identifying opportunities for improvement and recommending practical solutions.
• Configuring, supporting and optimising business systems, providing technical advice and guidance to employees and stakeholders.
• Supporting system implementations, upgrades, enhancements and ongoing improvements.
• Assisting with system testing, change management and helping users feel confident with new and improved ways of working.
• Bridging the gap between business users and technical teams to ensure systems deliver what the organisation needs.

About you

You are someone who enjoys getting to the bottom of a problem, finding better ways of doing things and seeing the results of your work. You're naturally curious, analytical and solutions-focused, with the communication skills to bring people along on the journey. You enjoy working with people just as much as working with systems and can translate technical information into practical advice that makes sense to your customers and stakeholders.

To be successful in this role, you'll be able to demonstrate:

• A qualification in a relevant discipline, such as Information Systems, or equivalent relevant experience.
• Experience in a similar role within a large or complex organisation.
• Experience working with enterprise business systems. Experience with Civica Authority, TechnologyOne and Content Manager would be highly regarded.
• Experience maximising the effective use of information systems and technology.
• Strong computing, numeracy and literacy skills.
• Well-developed organisational and customer service skills.
• Excellent communication, research and analytical skills.
• The ability to investigate issues, solve problems, negotiate and influence positive outcomes.
• Knowledge of business process improvement methodologies.
• An understanding of practical Work Health and Safety requirements, including hazard identification in an office environment.

Why the City of Wanneroo?

We're one of Western Australia's fastest-growing local governments, located in Perth's north on Whadjuk Noongar Country. Our work reaches across a diverse and growing community, and our people play an important role in shaping what comes next. You'll be joining an organisation where innovation, collaboration and continuous improvement matter. We value fresh ideas, encourage people to challenge the way things are done and give our employees opportunities to grow and make a real contribution. We're also committed to building an inclusive, diverse and equitable workplace where everyone feels valued, respected and empowered to contribute.

We encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, people from LGBTIQA+ communities, and people of all ages, genders, faiths, sexual orientations and family or caring responsibilities.

What the City can offer you...

More time off

• 5 weeks annual leave.
• 2 paid Wellness Days and 1 paid Volunteer Day per year.
• 12 weeks paid parental leave.
• Access to additional leave types, including Reproductive Health, Cultural/Ceremonial, Family Responsibility and Family & Domestic Violence Leave.
• The ability to purchase or cash out leave, depending on your needs.

Genuine flexibility

• Choose between a 9-day fortnight, 19-day month or flexi-time arrangement.
• Full-time hours of 76 per fortnight, Monday to Friday.
• Flexible start and finish times within a 7am–7pm span, depending on your preferences and team needs.
• Hybrid working arrangements available.

Stability with opportunity to grow

• Long Service Leave is portable across WA local governments.
• Opportunities for internal mobility and career development.
• A comprehensive development program, including internal capability frameworks, funded external courses, workshops and study leave.

Perks and support

• Up to 15% superannuation with matching.
• Free on-site parking.
• Thoughtfully designed workspaces with sit-stand desks.
• Salary packaging and novated leasing options.
• 50% off membership to our award-winning gym and leisure centre, Aquamotion.
• An active social club with regular events.

Ready to make systems work smarter? If you're passionate about technology, enjoy improving business processes and love finding solutions that make a difference, we'd love to hear from you!

Reference number: 863370

Applications close: Thursday 19 November 2026

For further information, contact Daniel Atkins, Coordinator Business Systems, on [phone].

Important information

• A National Police Clearance (issued within the last 3 months) is required prior to commencement.
• All employees must declare secondary employment to manage any potential conflicts of interest and fatigue risks.
• A medical assessment may be required depending on the role.