Business Support Team Leader

Infrastructure NSW; Sydney; On-site; AUD 117,000 - 129,000; Full time

Benefits offered by this job

discounted gym membership

study assistance

salary packaging

Job summary

Infrastructure NSW is seeking a Business Support Team Leader to lead a small team and oversee administrative and workplace services across the organisation. The role also provides high level executive support to the CFOO and broader support to the Finance and Operations division.

Based in Sydney, the Clerk Grade 7/8 role offers a base salary starting at $116,981 - $129,491 plus superannuation, commensurate with experience.

Qualifications

• Experience leading or coordinating business support, facilities and administrative services.
• Ability to manage competing priorities and oversee multiple tasks.
• Strong stakeholder relationships and executive support experience.
• Professional communication and confidentiality skills.
• Advanced skills in Microsoft Office and Outlook; familiarity with records management systems.
• Knowledge of WHS policies and legislation; First Aid certification.

Responsibilities

• Lead and develop the business support team to deliver reception, administrative and workplace services.
• Oversee workplace, facilities and office support services and coordinate suppliers and service providers.
• Coordinate invoice payments with required approvals, ensuring accuracy and timeliness.
• Develop, implement and improve business support systems and processes to enhance quality and efficiency.

Skills

Team leadership

Executive support

Stakeholder management

Professional communication

Confidentiality and discretion

Education

First Aid certification

Tools

Microsoft Office

Outlook

Records management systems

Job description

Business Support Team Leader, Ongoing full-time, Sydney

This role is a Clerk Grade 7/8, with a base salary for this role starting at $116,981 - $129,491 plus superannuation, commensurate with experience.

Join INSW and play your part in creating a sustainable infrastructure legacy for NSW!

About the Role

We are seeking a highly organised and proactive Business Support Team Leader to join Infrastructure NSW. In this role, you will lead a small team of 2-3 Business Support staff and oversee the delivery of workplace, administrative and office support services across the organisation. You will play an important role in making sure our day to day business support services run smoothly and effectively. You will also provide high level executive support to our Chief Financial & Operating Officer (CFOO), as well as providing broader administrative support to the Finance and Operations division.

This is a great opportunity for someone who enjoys leading a team, building strong relationships and keeping things organised in a busy environment.

Some of the key responsibilities for the role include:

• Leading and developing the business support team to deliver responsive, customer focused reception, administrative and workplace support services across Infrastructure NSW.
• Overseeing workplace, facilities and office support services, including the coordination of suppliers and service providers to maintain a safe, functional and productive working environment.
• Coordinating invoice payments by obtaining required approvals, ensuring accuracy, compliance, and timely processing.
• Developing, implementing and continuously improving business support systems, processes and procedures to enhance service quality, operational efficiency and alignment with organisational requirements.

About You

To be successful in this role, you will have experience leading or coordinating business support, facilities and administrative services. You will be confident managing competing priorities, building strong stakeholder relationships and providing high level support to senior executives.

You will also bring a high level of professionalism and sound judgement, with the ability to handle sensitive information and maintain confidentiality. Strong written and verbal communication skills are essential, along with advanced skills in Microsoft Office and Outlook and experience using records management systems.

You will also have a good understanding of WHS policies and legislation and hold current First Aid certification.

If this sounds like you, we'd love to hear from you.

For more information, please refer to the role description

For any questions regarding recruitment please email Stephanie Vale at ***************@infrastructure.nsw.gov.au.

Why Join INSW?

Infrastructure NSW is a NSW Government agency providing independent, evidence-based advice to Government in relation to infrastructure priorities and projects. Its functions and structure are set out in the Infrastructure NSW Act.

Our core functions include providing independent and strategic advice to ensure infrastructure investment decisions are underpinned by robust assessment and long-term planning; monitoring NSW's infrastructure program through independent reviews and expert analysis and managing the procurement and delivery of nominated priority projects.

We are committed to fostering a culture of inclusion, providing employees challenging and rewarding work, opportunities for career progression, and learning and development. We offer our employees discounted gym membership, study assistance, salary packaging, and are conveniently located near Wynyard station in Sydney's newest waterfront precinct at Barangaroo.

• discounted gym membership
• study assistance
• salary packaging

Our Commitment to Diversity

We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTQI+ communities, people with disabilities, carers, culturally and linguistically diverse individuals, veterans, and women.

We aim to make all roles flexible and will consider requests for flexible work arrangements.

Closing Date: Tuesday, 1 7 November 2026 [9:59am].

Please be advised candidates will undergo comprehensive pre-employment checks, which may include verification of qualifications, employment history, police clearance, and other relevant assessments.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

For general enquiries about the recruitment process, please contact People & Culture at ***************@infrastructure.nsw.gov.au.

For technical support, please contact *******@iworkfor.nsw.gov.au or 1800 562 ***