Business Support Officer (Business Improvement & Systems)

City of Moreton Bay; Caboolture; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Nine‑day fortnight

Salary increases via EBA

STARS training

Salary packaging options

Discounted health insurance

Annual flu vaccinations

Fitness Passport Program

Confidential counselling service

Mates in Construction program

On-site parking

Job summary

City of Moreton Bay is seeking a diligent Business Support Officer within the Business Improvement & Systems team. The role provides essential administrative support to frontline services, including Local Laws and Public Health & Permits, while contributing to process reviews and efficiency improvements.

You will be responsible for renewal processes, systems management, in-house training, and maintaining effective communication across departments.

Qualifications

• Strong administrative and communication skills are essential.
• Ability to build strong relationships with internal and external stakeholders.
• Proficiency with Microsoft Office and corporate systems.
• Ability to handle sensitive information and maintain confidentiality.

Responsibilities

• Assist with renewal processes and systems management.
• Provide general administrative support to the department.
• Support in-house training and documentation.
• Review departmental processes to improve efficiency and service delivery outcomes.

Skills

Administrative skills

Communication skills

Stakeholder management

Documentation

Tools

Microsoft Office

Job description

Business Support Officer (Business Improvement & Systems)

Join the Business Improvement and Systems team as aBusiness Support Officer and play a crucial role in driving across our front-line service delivery teams including, Local Laws and Public Health & Permits.

As a valued member of our team, you’ll provide administrative assistance and support, contributing to the effective and efficient delivery of departmental operations. You will also:

• Assist with the renewal processes, systems management and in house training.
• Provide general administrative assistance to the department ensuring appropriate communication and escalation of matters.
• Assist in the review of departmental processes and resources to improve efficiency and service delivery outcomes.

About you

Are you passionate about process improvement? If so, we want to hear from you!

We are looking for an enthusiastic Business Support Officer to join our small but mighty team. Bring your strong administrative and communication skills that’ll use to build strong relationships with internal and external stakeholders.

We are seeking candidates who thrive working in a fast paced environment, and are proficient in preparing quality correspondence and documentation. You will also have the ability to handle sensitive information and operate Council’s corporate systems and Microsoft Office suite of programs.

Why City of Moreton Bay?

What you do with your life matters. It’s the same with your career.

We’re the third-largest council in Australia and one of the fastest-growing areas. As Australia’s newest city, we’re building something that’s never been done before: a new kind of city, inspired and empowered by a new kind of council.

This is your opportunity to develop skills and experience in a truly unique place, at a truly unique point in time.

At City of Moreton Bay, we’re focused on the vital work we do today. But we’re also focused on the future. On what can be – for our city, our Council and your career.

Here’s what you’ll love about a career with us:

• See it. To build a city of the future, first, you have to see it. The polycentric city we’re building will bring greater prosperity, sustainability and affordability to our city. This is your chance to contribute to something that’s never been done before.
• Shape it. You’ll get hands‑on in a rewarding career, serving and strengthening our communities for today and tomorrow. Our work is diverse, interesting and it matters – and it’s yours to shape and own.
• Live it. Contribute to the city you and your family want to live in and enjoy the lifestyle you deserve. And if you don’t live here, you’ll still find pride and connection in so many ways with our successful, resilient team.

You’ll also enjoy a range of other benefits:

• Find a better work-life balance with a nine-day fortnight.
• Negotiated salary increases locked in through our EBA- 4% in July 2027 (or CPI capped at 4.5%, whichever is greater).
• Advance your skills and career through our Study, Training And Research Scheme (STARS).
• Make your pay go further with salary packaging options on novated leases, superannuation payments, smartphones and devices.
• Prioritise your health and wellbeing with discounted health insurance, free annual flu vaccinations and our Fitness Passport Program.
• Get support when you and your family need it most with our 24/7 confidential counselling serviceand Mates in Construction program.
• Our Caboolture office has local parking on site and is close to public transport networks, making for an easy commute.

Ready for a career that matters?

Join City of Moreton Bay, and help shape our city of the future.

As part of the recruitment process, applicants will be required to undergo a National Criminal History Check.

Your Future City.

See it. Shape it. Live It.

City of Moreton Bay extends across the traditional lands of the Jinibara, Kabi Kabi, and Turrbal peoples, and we acknowledge and pay respects to Traditional Custodians. We believe diversity of thought, background and experience creates better outcomes for our people and communities, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people of all ages, genders, abilities and cultural backgrounds.