Business Support Officer

National Credit Insurance (Brokers) Pty Ltd; Adelaide; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work

Additional leave

Paid parental leave

Volunteer days

Team lunches

Job summary

National Credit Insurance (NCI) in Australia is seeking a customer-focused application support specialist. You will be the first point of contact for internal teams and clients, troubleshooting issues and delivering training across our platforms.

The role offers hybrid work and the opportunity to engage with stakeholders across Australia, New Zealand and Asia. A proactive attitude and strong communication are essential for success.

Qualifications

• Experience in administration, customer service or related support role.
• Interest in technology and how systems can improve business outcomes.
• Excellent attention to detail and strong organisational skills.
• A proactive, positive approach and willingness to learn.
• Strong communication skills and ability to build relationships with stakeholders.

Responsibilities

• Provide friendly, responsive support to clients and internal users across NCI's applications.
• Manage phone, email, and Teams enquiries, resolve issues and troubleshoot system-related problems.
• Conduct system demonstrations and training sessions, virtually and in person.
• Support rollout of new application features and enhancements.
• Create and manage client credit applications with high accuracy.

Skills

Customer service

Problem solving

Strong communication

Attention to detail

Organisational skills

Stakeholder engagement

Adaptive/willing to learn

Tools

Microsoft Teams

CRM software

Job description

Do you love helping people, solving problems and making technology work for users? Are you the person others turn to when they need help navigating a system, learning new technology or finding a solution? If you enjoy delivering exceptional customer service and want to work in a role that combines people, technology and problem-solving, we'd love to hear from you. In this role, you'll be the first point of contact for application support, assisting both internal teams and external clients. You'll troubleshoot issues, provide training, support new system enhancements, and help deliver a positive user experience across our technology platforms.

Your Duties Will Include

• Providing friendly and responsive support to clients and internal users across NCI's applications.
• Managing phone, email, and Teams enquiries, resolving issues and troubleshooting system-related problems.
• Conducting system demonstrations and training sessions, both virtually and in person.
• Supporting the rollout of new application features and enhancements.
• Creating and managing client credit applications with a high level of accuracy.
• Building strong relationships with stakeholders across Australia, New Zealand, and Asia.

This opportunity is a permanent, full time position. For the right candidate, we may consider 0.8 or 0.9 FTE.

About You

You enjoy helping people, solving problems and delivering great customer service. You're organised, a critical thinker and comfortable working with technology, and you take pride in providing a positive experience for every stakeholder you support. You don't need experience in insurance and this is not a traditional IT support role!

To Be Successful In This Role, You'll Bring

• Experience in an administration, customer service or adjacent support role.
• An interest in technology and how systems can improve business outcomes.
• Excellent attention to detail, critical thinking and organisational skills.
• A proactive, positive approach and a willingness to learn.
• Strong communication skills and the ability to build positive relationships with a wide range of stakeholders.
• Sound computer skills and confidence using a variety of systems and applications.
• The ability to adapt to changing priorities in a fast-paced environment.
• An interest in, or exposure to, the financial services industry is desirable.

We will provide you with comprehensive training and support to ensure your success.

Why NCI?

At NCI, our employees are at the heart of everything we do. As Australia's leading trade credit insurance broker, we partner with companies (our clients) to protect their profits and help them grow. Our dedicated team of 200 employees across Australia, NZ and Asia are client focused, welcoming and supportive.

What We Offer

• NCI provides a competitive salary
• a wonderful work environment with newly refurbished offices
• hybrid work
• additional leave
• paid parental leave
• volunteer days
• team lunches
• more

We are focused on career development opportunities for our employees and people who join us often stay for a long time! In fact, one third of our 200 strong team have been employed for 10 years or more! Our leaders are down to earth, we work hard, and we have fun doing it. Visit our website https://www.nci.com.au/careers/ to find out more.