Coordinator / Receptionist

NTI Limited; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

KPI incentive up to 15%

Insurance discounts

Retail discounts

Additional leave & superannuation

Great team environment

Job summary

NTI Limited is seeking a friendly and proactive receptionist/ administrator to join the People & Capability team at Brisbane Quarter, 300 George St. You will be the first point of contact for colleagues, handle inquiries, and support HR-related documentation and onboarding tasks.

You will work with coordinators to cover reception duties, assist with social events, and perform varied admin tasks using Word and Excel, contributing to a positive workplace culture at NTI.

Qualifications

• Experience in administration or customer service excellence.
• Excellent communication skills with a professional phone manner.
• Positive, proactive, solutions-focused attitude.
• Resilient and able to handle difficult calls politely.
• Strong attention to detail and ability to maintain confidentiality.
• Creative and fun personality to support our engaged workforce.

Responsibilities

• Be first point of call for team inquiries.
• Collaborate with coordinators to cover reception duties.
• Assist people operations with documentation, recruitment support, onboarding and offboarding.
• Coordinate social events and activities.
• Perform varied admin tasks using Word & Excel.
• Support the wider People & Capability team as needed.

Skills

Administration

Customer service

Communication skills

Phone manner

Attention to detail

Confidentiality

Tools

Microsoft Word

Microsoft Excel

Job description

As the first point of contact you will actively contribute to a positive customer experience to our NTI team, whilst providing administration and coordination support to the People & Capability function. Based from our spectacular offices at Brisbane Quarter (300 George St), you will be an integral part of our People & Capability team (along with our other Coodinators/Receptionists).

Key responsibilities include:

• Be a first point of call for our team members who have enquiries
• Work in a team of coordinators/receptionists to cover the reception function when needed
• Support our people operations with employment documentation creation, recruitment support, and onboard and off boarding tasks
• Use your fun and creative side to help organise our social events (fun runs, trivia events, our weekly Friday afternoon drinks, Christmas/Easter activities etc).
• Varied administration tasks (both regular and ad-hoc) using Microsoft Office, particularly Word and Excel
• Being an integral part of our wider people and capability team to support our team at NTI

Are youthe person we are looking for?

• Experience in administration or customer service excellence
• Exceptional communication skills, with an articulate, friendly and professional phone manner
• A positive attitude and proactive, solutions-focused approach
• Resilient, with the ability to handle difficult calls politely and confidently
• Strong attention to detail with the ability to maintain confidentiality
• A fun and creative side to support our highly engaged workforce!

Why you’ll love NTI!

NTI is a market leader in the specialist insurance industry, boasting over 50 years’ experience, and backed by two of Australia’s largest insurers (CGU and Vero). With consistently high Engagement Scores we are a recognised Best Employer and offer a wide range of benefits including:

• Annual KPI driven incentive program with a potential of up to 15% of your annual package
• Up to 50% discount on a large range of personal insurance products
• Access to discounts on over 350 retailers across Australia
• Additional leave and superannuation to reward tenure
• Being part of a great team, where no two days are the same and we make sure we have fun along the way.