Business Support Officer

eml; Adelaide; Hybrid; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

RewardsHub discounts

Corporate wellbeing program

Learning & development

Job summary

EML in Adelaide is seeking an entry-level claims payments administrator to join our team. You will process and manage payments, update records, and help resolve overpayments while supporting travel bookings for workers and providers.

This role emphasizes accuracy, learning, and customer service within a supportive, hybrid work environment. Training is provided and you will develop core skills in payments and administration with opportunities to grow within a specialist organisation dedicated to

Qualifications

• Entry-level role in claims administration.
• Experience in administration or data entry in a fast-paced environment.
• Proficiency with MS Word and Excel.
• Strong time management and organizational skills.
• Positive attitude towards change and continuous improvement.

Responsibilities

• Process and manage payments accurately within required timeframes.
• Update payment records and prepare reports.
• Identify and resolve overpayments for accuracy and compliance.
• Coordinate travel and accommodation bookings for workers and providers.
• Build relationships with customers and colleagues, upholding company values.

Skills

Administrative experience

Data entry

MS Word

MS Excel

Time management

Organizational skills

Adaptable

Willing to learn

Tools

Microsoft Word

Microsoft Excel

Job description

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off , or
• A 9-day fortnight

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML's investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people's lives.

Make a real difference in people's lives with EML

Join our friendly Adelaide team and help make a positive impact every day. At EML, you'll be part of a company that helps people get their lives back while playing a key part behind the scenes to make that happen.

This is an entry level role, perfect for someone who is looking to build a long term career in claims while providing payments and administrative support to a wide range of stakeholders. We will give you the training and support you need to succeed while you bring along your motivation, attention to detail and great attitude.

This will be a permanent, full time position, based in the Adelaide office, with flexibility to work from home once fully trained.

What You'll Be Doing

• Process and manage payments accurately and efficiently to ensure they're received within required timeframes.
• Update payment records, prepare reports, and complete administrative tasks to keep our systems organised and up to date.
• Identify and resolve overpayments and underpayments to maintain financial accuracy and compliance.
• Coordinate travel and accommodation bookings for workers, employers, and providers when required.
• Build strong relationships with customers and colleagues by consistently demonstrating EML's values and behaviours

What We're Looking For

• Experience in administration or data entry within a fast-paced environment, with a focus on accuracy and efficiency.
• Confident using Microsoft Word and Excel to complete tasks and produce quality work.
• Strong time management and organisational skills, with the ability to prioritise effectively.
• Adaptable and eager to learn, with a positive attitude towards change and continuous improvement.

Why You'll Love Being Part of EML

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program , including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews .

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.