Business Support Administrator

Primary Connect; Geehi; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work

Bonus

Employee benefits

Wellbeing program

Sonder app

Job summary

Primary Connect is seeking a Business Support Administrator for a 2-year fixed-term role based at Norwest with hybrid arrangements. You will support onboarding of new and existing customers to our Primary Freight service, manage master data, and respond to internal and external queries.

Reporting to the Business Support Manager, you will work with Salesforce, SAP and the TMS to set up customer accounts, maintain data integrity, and coordinate timely processes.

Qualifications

• Experience with Salesforce, SAP and TMS is desirable.
• Strong data entry and documentation skills are required.
• Ability to work with multiple systems and manage data accuracy.

Responsibilities

• Set up new customers and update existing customer records in Salesforce and other systems.
• Assist with vendor, carrier, and depot information queries and data changes.
• Investigate and resolve setup issues to maintain data integrity.
• Perform data analysis as requested by the business.
• Coordinate weekly tasks to meet deadlines and respond to internal teams promptly.
• Manage the Primary Connect mailbox and respond to queries in a timely manner.
• Support cross-training and learning of new processes.

Skills

Attention to detail

Stakeholder communication

Prioritisation

Independent work

Continuous improvement

Tools

Salesforce

SAP

TMS

MS Office

Job description

2 Years Fixed Term Contract - Norwest based with hybrid working arrangements

Join a highly supportive, engaged, innovative team

Opportunity to build your career with Australia's largest retail supply chain

Welcome to Primary Connect

Primary Connect is a critical end-to-end supply chain partner within the Woolworths Group. Our team ensures the safe supply of products to our retail brands (including Supermarkets, Countdown, and BIG W), our broader retail ecosystem partners and external customers, in connecting Australian and New Zealand communities with the products they need and love.

A key pillar of Primary Connect's strategic agenda is the continued growth of Primary Connect+ (Primary Connect's commercialisation arm) providing end-to-end supply chain services (international, warehousing and domestic transport) to more than 1,300 (and growing) supplier customers within the Groups ecosystem.

What you'll do

Reporting to the Business Support Manager, this role will support the set up of new and existing customers onboarded to our Primary Freight service, and assist with daily master data updates, contact/warehouse detail changes, troubleshooting POs not in our TMS system and other queries from internal teams and customers.

You will:

• Set up new customers/existing customers for the business in Salesforce
• Make changes to existing customers accounts in Salesforce, SAP and TMS
• Assist with vendor/carrier/internal business queries associated with customer's accounts, purchase orders, depot information etc
• Investigate and resolve vendor set up queries
• Ensure data integrity is maintained at all times
• Perform analysis as requested by the business
• Coordinate weekly functions to ensure deadlines are met in a professional manner
• Allocate of the Primary Connect Mailbox including responding to internal customers, vendor and carrier queries in a timely manner
• Be open to cross training and learning new things progressively.

What you'll bring

As the Business Support Administrator you will be comfortable with high volumes of work to be processed and confident with stakeholder communication at all levels, eg, Sales Manager, Customers and Operations.

You will have:

• Strong attention to detail
• Moderate literacy and documenting skills
• The ability to take on work, prioritise and stay level-headed
• Ability to work independently moving forward
• Ability to contribute to continuous improvement further into the role
• Experience using a variety of MS office suites or an interest in learning new systems
• Previous experience in SAP, Salesforce, TMS highly regarded or have an interest to learn new systems quickly
• Experience in transport industry highly regardedUnderstanding of Australian Retail and FMCG Logistics environment desirable
• Experience in Data Administration and systems desirable but not essential with the right candidate.

What you'll experience

Everything we do is driven by a culture of care for our team, customers, and community.

We create a thriving team experience through a culture of belonging that champions safety and wellbeing for our people and partners.

We're a team-first organisation. We'll equip you with the necessary training for success in your role, and provide continuous career development and learning opportunities.

• We offer competitive remuneration with a generous bonus and access to a number of employee benefits.
• A range of programs to help you prioritise and manage your wellbeing, including a competitive leave policy and 24/7 access to the Sonder app.

We Are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose - 'to create better experiences together for a better tomorrow.'

If you're excited to turn today's blue sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.