Business Process Analyst

RSL LIFECARE LIMITED; Sydney; Sur place; AUD 95 000 - 130 000; Plein temps

Avantages offerts par ce poste

Salary packaging up to $15,900 per yr

Maxxia Rewards discounts

Fitness Passport membership

Universal Parental Leave

17.5% leave loading

Professional development opportunities

Résumé du poste

RSL LifeCare Limited is seeking an experienced Business Process Analyst to join our Technology team in Sydney. You will drive business process improvement and operational excellence, partnering with stakeholders to map current and future-state processes using BPMN, and develop evidence-based recommendations to enable smarter decision-making.

You will facilitate workshops, develop business cases and benefit metrics, and support governance with process expertise across the organisation.

Qualifications

• Degree in Business, IT or related discipline.
• Experience in Business Analysis and Process Improvement in complex environments.
• Strong process discovery, mapping and BPM methodologies.
• Experience building business cases, options analyses and benefit metrics.
• Ability to challenge assumptions with evidence-based recommendations.
• Experience facilitating workshops with stakeholders at all levels.
• Proficiency with BPMN, Visio or similar tools.
• Experience with enterprise platforms like Dynamics 365, Workday or care management systems.
• Strong analytical, problem-solving and documentation skills.
• Excellent stakeholder engagement and communication abilities.
• Certifications such as ABPMP, BABOK, Lean Six Sigma are highly regarded.

Responsabilités

• Understand business needs and desired outcomes with stakeholders.
• Document end-to-end processes, identify inefficiencies and risks.
• Facilitate workshops to gather requirements and assess needs.
• Translate requests into defined business problems and improvement opportunities.
• Create current and future-state process maps using BPMN.
• Prepare business cases, options analyses and recommendations for investments.
• Define baseline metrics and benefits realization for initiatives.
• Document business requirements, acceptance criteria and UAT scenarios.
• Support governance forums and project teams with insights and process expertise.
• Promote continuous improvement and standardisation across the organisation.

Connaissances

BPMN

Visio

Process mapping

Stakeholder engagement

Analytical thinking

ABPMP CBPP

Formation

Bachelor's degree in Business, IT or related

Outils

Microsoft Dynamics 365

Workday

Care management systems

Description du poste

About Us:

At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.

About the Role:

We are seeking an experienced Business Process Analyst to join our Technology team and play a key role in driving business improvement and operational excellence across the organisation. Reporting to the General Manager Business Process & Delivery, you will act as the primary intake and process analysis resource for business and technology initiatives.

You’ll work closely with stakeholders across the organisation to understand challenges, analyse end-to-end business processes, identify improvement opportunities and develop evidence-based recommendations that support better decision-making and successful change outcomes.

This is an ideal opportunity for a curious and analytical professional who enjoys solving complex business problems, challenging assumptions and helping organisations work smarter.

Key Responsibilities

• Partner with stakeholders to understand business needs, challenges and desired outcomes.
• Analyse and document end-to-end business processes, identifying inefficiencies, risks, duplication and opportunities for improvement.
• Facilitate workshops and discovery sessions to gather requirements and assess business needs.
• Reframe solution-led requests into clearly defined business problems and business improvement opportunities.
• Develop current-state and future-state process maps using BPMN and process modelling methodologies.
• Prepare business cases, options analyses and recommendations to support investment and prioritisation decisions.
• Establish measurable baseline metrics and define benefits realisation measures for approved initiatives.
• Document business requirements, acceptance criteria and user acceptance testing scenarios.
• Support governance forums and project teams with analysis, insights and business process expertise.
• Promote continuous improvement, standardisation and effective business process management practices across the organisation.

About You

• Degree qualification in Business, Information Technology, Process Management or a related discipline.
• Experience in Business Analysis and Business Process Improvement within complex organisational environments.
• Strong capability in process discovery, process mapping and business process management methodologies.
• Experience developing business cases, options assessments, benefits frameworks and performance metrics.
• Demonstrated ability to challenge assumptions, analyse problems and provide evidence-based recommendations.
• Experience facilitating workshops and engaging stakeholders across operational, management and executive levels.
• Proficiency using BPMN, Visio or similar process modelling tools.
• Experience working with enterprise platforms such as Microsoft Dynamics 365, Workday, care management systems or similar business applications.
• Strong analytical, problem-solving and documentation skills.
• Excellent stakeholder engagement, communication and relationship-building abilities.
• Certifications such as ABPMP (CBPA/CBPP), BABOK/IIBA, Lean Six Sigma or equivalent will be highly regarded.

Why Join RSL LifeCare?

RSL LifeCare offers a range of benefits including:

• Salary packaging benefits of up to $15,900 per year through our not-for-profit status.
• Access to Maxxia Rewards , with discounts across hundreds of leading retailers.
• Fitness Passport membership.
• Universal Parental Leave.
• 17.5% leave loading on annual leave.
• Ongoing opportunities for professional development and career growth.
• The opportunity to contribute to meaningful business transformation initiatives that improve services for veterans, seniors and the communities we serve.
• A collaborative environment where innovation, continuous improvement and new ideas are encouraged.

Our Commitment to Diversity

Our values guide everything we do: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One Team.

We value diversity and inclusion and welcome applications from people across our community, particularly veterans, current and former ADF personnel, their families, and Aboriginal and Torres Strait Islander peoples.

We are committed to creating a workplace where everyone feels safe, respected, valued and heard, regardless of gender, sexual orientation, ethnicity, age or disability.

It is a mandatory requirement for employees working in the aged care sector to hold a valid Police Check and/or NDIS Worker Screening Check, as required for the role. All clearances must be verified prior to commencement with RSL Life

Care.

Location

North Sydney