Business Performance Manager, WFI Agency & Growth

IAG; Sydney; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Superannuation 13%

Annual leave 20 days

MyLeave 5 days

Work from home

MyFlex

Insurance discounts

Learning opportunities

Job summary

WFI, part of IAG, is creating a new 12-month, full-time role to shape its Agency & Growth business. The Business Performance Manager will partner with the Executive Manager to drive strategy, performance and operational excellence across the agency network.

You'll establish rhythms, frameworks and insights that support smarter decision making, lead a small team and coordinate executive reporting. This role is based across multiple Australian locations with flexible work options.

Qualifications

• Experience leading business operations, performance, strategy, transformation or improvement initiatives.
• Strong stakeholder management skills and the ability to influence across complex organisations.
• Confidence interpreting data and turning insights into meaningful business actions.
• People leadership capability with a collaborative and adaptable approach.
• Exposure to insurance, financial services or other regulated industries will be highly regarded.

Responsibilities

• Lead business planning, governance and performance reporting activities that support strategic decision making and execution.
• Drive operational improvement initiatives, helping simplify processes and improve efficiency across the WFI Agency Network.
• Build strong relationships across leadership, agency partners and enabling functions to coordinate priorities and deliver outcomes.
• Translate data, insights and trends into practical recommendations that support growth and network performance.
• Coordinate executive and board reporting, ensuring clear, accurate and strategically aligned information is delivered.
• Lead and develop a small team focused on capability uplift, operational support and governance activities.

Skills

Experience leading business operations

Stakeholder management

Data interpretation

People leadership

Insurance industry exposure

Job description

WFI is insurance you can have a career with. Part of Insurance Australia Group (known as IAG) we’re one of Australia’s leading rural, business insurers, who still believe in friendly, personal service.

Make your mark in a newly created role that will help shape the future of WFI's Agency & Growth business.

We're looking for a Business Performance Manager to partner closely with the Executive Manager, Agency & Growth and help bring strategy to life. This role sits at the centre of a dynamic and evolving business, connecting leaders, agency partners and enabling teams to drive growth, performance and operational excellence. You'll help establish the rhythms, frameworks and insights that support smarter decision making, stronger execution and a high-performing agency network. If you enjoy creating clarity from complexity, influencing across teams and making a genuine impact, this is an opportunity to leave your mark.

This is a 12-month max-term full-time role based in multiple locations across Australia.

What You'll Do

• Lead business planning, governance and performance reporting activities that support strategic decision making and execution.
• Drive operational improvement initiatives, helping simplify processes and improve efficiency across the WFI Agency Network.
• Build strong relationships across leadership, agency partners and enabling functions to coordinate priorities and deliver outcomes.
• Translate data, insights and trends into practical recommendations that support growth and network performance.
• Coordinate executive and board reporting, ensuring clear, accurate and strategically aligned information is delivered.
• Lead and develop a small team focused on capability uplift, operational support and governance activities.

What You'll Bring

• Experience leading business operations, performance, strategy, transformation or improvement initiatives.
• Strong stakeholder management skills and the ability to influence across complex organisations.
• Confidence interpreting data and turning insights into meaningful business actions.
• People leadership capability with a collaborative and adaptable approach.
• Exposure to insurance, financial services or other regulated industries will be highly regarded.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Applications close: Tuesday 27 October 2026 11:59PM AEDT

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.