Senior Coordinator Business

the original; Sydney; On-site; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Temporary opportunity 19 Oct 2026–31 M

Flexible working arrangements

State of the art offices

Wellbeing programs and resources

Excellent career development

Job summary

The Department of Customer Service (DCS) is seeking a Senior Coordinator, Business Grade 9/10, to provide strategic oversight and coordination of business support services within the Office of the CFO.

You will manage policies, operations and strategies to deliver outcomes aligned with legislation and organisational objectives, supporting executive office, finance teams and end users who rely on systems and reporting outputs to inform decision-making.

Responsibilities

• Develop, implement and continuously improve business systems, procedures and processes to enhance operational efficiency, compliance and service delivery.
• Provide specialist advice and support to customers and stakeholders on business systems, policies, procedures and operational matters.
• Coordinate operational planning, priorities and resources, and contribute to strategic and operational plans to achieve business and service delivery objectives.
• Monitor and evaluate performance data, service level agreements and KPIs to identify trends, support informed decision-making and drive continuous improvement.
• Build effective stakeholder relationships and develop guidance, training and supporting materials to strengthen organizational capability and enhance the customer experience.

Job description

Senior Coordinator Business Grade 9/10

At DCS in the Office of the CFO we coordinate and manages matters relating to the CFO, while providing regular operational and administrative support to the broader Finance and Procurement team.

Benefits:

• Temporary opportunity from 19 October 2026 to 31 March 2027
• Salary range:$133,348 - $146,945+ super super, commensurate with experience
• Flexible working arrangements
• State of the art offices
• Wellbeing programs and resources available
• Excellent career development and learning development opportunities

About Us:

DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

DCS is a service provider and regulator, focusing on delivering first-class customer service, digitaltransformationand regulatory reform to create better outcomes for the people of NSW.

About the Role :

You will provide strategic oversight and coordination of business support services to ensure divisional efficiency, managing policies, operations, and strategies to deliver effective outcomes aligned with legislation and organisational objectives.

The role supports executive office, finance teams, business leaders, and end users who rely on the system and reporting outputs to support decision-making

Day to day you will be:

• Develop, implement and continuously improve business systems, procedures and processes to enhance operational efficiency, compliance and service delivery.
• Provide specialist advice and support to customers and stakeholders on business systems, policies, procedures and operational matters.
• Coordinate operational planning, priorities and resources, and contribute to strategic and operational plans to achieve business and service delivery objectives.
• Monitor and evaluate performance data, service level agreements and KPIs to identify trends, support informed decision-making and drive continuous improvement.
• Build effective stakeholder relationships and develop guidance, training and supporting materials to strengthen organizational capability and enhance the customer experience.

Challenges:

Deliver high-quality, compliant business support by managing competing priorities and continuously improving processes, systems and procedures.

Why apply:

This is a great way to get leadership and stakeholder management experience in a safe and supportive environment.

Salary Grade XX, with the base salary for this role starting at $133,348.00 base plus superannuation

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here .

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or .