Business Operations & Marketing Coordinator

Neurolead Pty Ltd; Sunshine Coast Regional; On-site; AUD 70,000 - 95,000; Full time

Job summary

NeuroLead Pty Ltd on the Sunshine Coast is seeking a Business Operations & Marketing Coordinator to optimise systems, run operational tasks, and support marketing activities. You’ll work directly with the General Manager, helping implement CRM, AI tools, and LearnWorlds, while coordinating content and events for both Australian and international projects.

You’ll thrive if you are highly organized, curious about AI, and enjoy building better processes in a small, fast-moving team.

Qualifications

• Highly organized and able to create order.
• Curious about systems, technology, and AI.
• Learns new software quickly and isn't afraid to experiment.
• Has an eye for good content and enjoys creating it.
• Can manage multiple priorities with minimal direction.

Responsibilities

• Provide broad operational and administrative support across the business.
• Support the General Manager with projects, actions, reporting and priorities.
• Work with the Project & Deployment Coordinator on international and Australian projects.
• Evaluate, introduce and improve business systems such as CRM and workflow tools.
• Develop and enhance Microsoft 365 usage (Teams, SharePoint).
• Embed AI tools (Claude) to automate and improve work processes.
• Support LearnWorlds LMS administration.
• Maintain accurate client and project information.
• Coordinate meetings and internal initiatives.

Skills

Highly organized

Curious about systems/AI

Learns software quickly

Content creation eye

Multitasking

Attention to detail

Communication skills

Ownership mindset

Adaptability in small teams

Tools

CapCut

Canva

LearnWorlds

SharePoint

Power Automate

CRM systems

Job description

Business Operations & Marketing Coordinator

Business Operations & Marketing Coordinator
NeuroLead Pty Ltd | Sunshine Coast, QLD
Full-time | Reporting to the General Manager

About NeuroLead
NeuroLead is a Sunshine Coast-based high-performance leadership company working with organisations and leadership teams across Australia and around the world.

We help leaders better understand themselves, their people and how they perform, particularly when the pressure is on.

We're a small, energetic and ambitious team with a growing international footprint. As the business continues to scale, we're investing in the people, systems and processes that will support our next stage of growth.

We're now looking for a Business Operations & Marketing Coordinator to join us.

The Role
This is a broad role for someone who loves organisation, systems, technology and creative content, and who enjoys making a business work better and look better.

Reporting directly to our General Manager, you'll work across the NeuroLead business, alongside our Project & Deployment Coordinator, Brand & Marketing Manager, leadership team and external partners.

Part of your role will be hands-on operational and administrative support. Another part will be supporting our marketing, content and events. But we're looking for more than a great administrator.

We want someone who will help us look at how we operate, identify opportunities to improve, and then help drive those improvements.

That could mean helping us select and implement a CRM, improving our Microsoft 365 environment, building smarter workflows with AI tools like Claude, supporting our LearnWorlds learning platform, editing a short video for social, or simply spotting a manual process that could be done much better.

You won't inherit perfectly developed systems. You'll help us build them.

What you'll be doing

Operations and systems

Provide broad operational and administrative support across the business.

Support the General Manager with projects, actions, reporting and business priorities.

Work alongside our Project & Deployment Coordinator to support international and Australian projects.

Help us evaluate, introduce and improve business systems, potentially including CRM, project management, workflow and reporting platforms.

Help develop our use of Microsoft 365, Teams, SharePoint and other business technology.

Use and help embed AI tools (Claude) across the business to automate, simplify and improve how we work.

Support the administration and ongoing development of our online learning platform (LearnWorlds).

Maintain accurate business, client and project information.

Develop and maintain procedures, templates, registers and workflows.

Assist with employee and contractor onboarding, documentation and records.

Coordinate meetings, actions and internal initiatives.

Marketing, content and events

Work alongside our Brand & Marketing Manager to support marketing campaigns, content and initiatives.

Edit and produce short-form video and social content using tools like CapCut and Canva.

Help schedule and coordinate content across our social channels, website and newsletters.

Support the planning and delivery of events, conferences, webinars and workshops, from logistics and registrations to on-the-day support.

Help capture content from programs and events, and keep our content and asset libraries organised.

And everything in between

Jump in and help wherever required. We're a growing business and no two weeks will look exactly the same.

About You
You don't need to have held this exact job title before.

You may currently be a Marketing Assistant, Marketing or Events Coordinator, Operations Coordinator, Business Administrator, Project Coordinator or Executive Assistant who's become known as the person who gets things organised and finds better ways of doing things.

We're looking for someone who:

Is highly organised and loves creating order.

Is naturally curious about systems, technology and AI.

Learns new software quickly and isn't afraid to experiment.

Has an eye for good content and enjoys creating it.

Can manage multiple priorities without needing constant direction.

Has excellent attention to detail.

Communicates confidently and builds strong relationships.

Takes ownership rather than waiting to be told what to do.

Looks at an inefficient process and thinks, "There has to be a better way."

Is comfortable working in a small, fast-moving team.

Brings energy, initiative and a sense of humour.

Experience with any of the following would be a real advantage:

AI tools, particularly Claude

LMS platforms, particularly LearnWorlds

Video and content editing tools such as CapCut and Canva

Social media scheduling and marketing platforms

Event coordination

SharePoint, Power Automate, CRM systems, project management software, reporting tools or workflow automation

That said, we're equally interested in your ability to learn and improve things.

Why NeuroLead?
This isn't a role where you'll disappear into one department of a large organisation.

You'll work directly with our General Manager and across the entire business. You'll see how decisions are made, how international projects come together, how a brand is built and how a growing company builds the systems it needs for its next stage.

You'll also have the opportunity to shape the role.

As NeuroLead grows, we'd like this person to increasingly become the internal owner of the systems, processes and operational disciplines that help us scale.

We're serious about what we do, but we don't take ourselves too seriously. We're looking for a capable, grounded person who enjoys working with good people and wants to make a genuine contribution.

If that sounds like you, we'd love to hear from you.