Business Intelligence & Analytics Lead

Jonas Software; Melton; On-site; AUD 150,000 - 210,000; Full time

Job summary

Caudex Hospitality is seeking a commercially minded analytics leader to shape the next generation of customer reporting and insights across our hospitality and retail software platforms in Australia.

You'll partner with Product, Engineering, Customer Experience and Sales to build analytics solutions that drive engagement, retention and growth, turning complex datasets into meaningful benchmarks and AI-powered experiences for our customers.

Qualifications

• Strong experience in analytics, BI or data product roles.
• Advanced SQL and data analysis capability.
• Experience delivering customer-facing reporting or analytics solutions.
• Commercial acumen and ability to translate data into business outcomes.
• Experience working with AI tools in a practical business environment.
• Strong communication and stakeholder management skills.
• Experience in hospitality, retail, SaaS or customer-facing analytics products valued.

Responsibilities

• Turn data into actionable customer and commercial insights.
• Shape the roadmap for analytics and reporting products.
• Develop benchmarking and AI-powered capabilities.
• Partner with Product, Engineering, Sales and CX.
• Drive adoption of analytics products and improve outcomes.
• Identify opportunities to automate, simplify and scale reporting.

Skills

Advanced SQL

Data analysis

BI reporting

Stakeholder management

AI tools experience

Education

Bachelor's degree

Tools

Power BI

SQL Server

Azure

Job description

At Caudex Hospitality, we're helping hospitality and retail businesses make smarter decisions through technology, data and AI. Through our portfolio of market-leading businesses, including Impos, OnTap Data and Ezy Systems, we provide software and insights that support thousands of venues and retailers across Australia.

As we continue to invest in analytics, automation and AI-powered products, we are looking for a commercially minded analytics leader to help shape the next generation of customer reporting and insights. This is a rare opportunity to work with one of Australia's richest hospitality and retail datasets, turning complex information into meaningful insights, benchmarking products and AI-powered experiences that deliver real value to customers.

Working at the intersection of analytics, product and commercial strategy, you will partner with teams across Product, Engineering, Customer Experience and Sales to build solutions that drive customer engagement, retention and growth. This is a hands-on role for someone who enjoys diving into the data while influencing product direction and business outcomes.

What You'll Do

Turn data into actionable customer and commercial insights

Shape the roadmap for our analytics and reporting products

Develop benchmarking and AI-powered capabilities customers can't access elsewhere

Partner with stakeholders across Product, Engineering, Sales and Customer Experience

Drive adoption of analytics products and improve customer outcomes

Identify opportunities to automate, simplify and scale reporting

About You

You'll bring:

Strong experience in analytics, business intelligence or data product roles

Advanced SQL and data analysis capability

Experience delivering customer-facing reporting or analytics solutions

Commercial acumen and an ability to translate data into business outcomes

Experience working with AI tools in a practical business environment

Strong communication and stakeholder management skills

Experience in hospitality, retail, SaaS or customer-facing analytics products will be highly regarded.

Why Join Us?

Shape the analytics strategy across three established technology businesses

Work on meaningful AI and data initiatives

Access a unique and highly valuable customer dataset

Influence product direction and innovation

Work closely with senior leaders

Enjoy genuine autonomy to build, improve and innovate

If you're passionate about analytics, product innovation and AI, we'd love to hear from you.