Business Enablement & Continuity Coordinator

Virgin Australia Group; Brisbane; Híbrido; AUD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted flights for you and loved-1

Flexible hybrid work style

Prime Brisbane head office location

Descripción de la vacante

Virgin Australia Group is seeking a Business Enablement Coordinator in Brisbane to support Customer Operations during disruptions. You will coordinate continuity plans, governance and reporting, and work with offshore partners to protect service delivery.

You’ll maintain emergency response plans, run exercises, support live responses and document risk analyses while managing the initiative pipeline and stakeholder communications.

Formación

• Bring experience in coordination, business continuity, emergency management, risk or PMO support.
• Strong planning and organisation skills with attention to detail for meetings and events.
• Clear communication under pressure; ability to facilitate workshops and build relationships.
• Solid Microsoft 365 skills (Excel, PowerPoint, Teams, SharePoint) and basic budgeting/procurement knowledge.
• Understanding Australian business continuity and risk practices, emergency response planning and contact centre operations.
• Relevant training or qualifications in business continuity, emergency management, AIIMS, risk management, business or project management.

Responsabilidades

• Maintain emergency response and business continuity plans for Customer Operations Contact Centres including offshore operations.
• Coordinate exercises and tests from walkthroughs to system failover and call-tree checks; capture lessons and drive improvements.
• Support live emergency response, coordinating activations, stand-downs and incident logs.
• Coordinate business impact analyses and disruption risk assessments; document critical services and recovery objectives.
• Maintain the Business Enablement initiative pipeline, governance forums, papers and action tracking.
• Coordinate team meetings, onboarding and logistics; support purchase orders, invoices, budget tracking and document libraries.
• Build relationships with internal customers and offshore partners across Safety, Risk and Resilience, Security, Technology and Workforce Planning.

Conocimientos

Coordination

Business continuity

Emergency management

Risk management

PMO support

Communication under pressure

Planning and organisation

Educación

Business continuity training

Herramientas

Excel

PowerPoint

Teams

SharePoint

Descripción del empleo

Virgin Australia Group is seeking a Business Enablement Coordinator in Brisbane to support Customer Operations during disruptions. You will coordinate continuity plans, governance and reporting, and work with offshore partners to protect service delivery.

You’ll maintain emergency response plans, run exercises, support live responses and document risk analyses while managing the initiative pipeline and stakeholder communications.