Business Enablement Coordinator

Virgin Australia; Brisbane; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Flight discounts

Hybrid work

Wellbeing support

Onsite gym

Job summary

Virgin Australia is seeking a Business Enablement Coordinator to support Customer Operations during disruptions and emergencies. You will coordinate continuity plans with operational leaders and offshore partners, maintaining governance, tracking actions and reporting progress.

You'll also manage the initiative pipeline, run workshops and governance forums, and help teams deliver priorities with clear visibility of milestones, dependencies and outcomes.

Qualifications

• Experience in coordination, business continuity, or emergency management with accurate plans and contact lists.
• Strong planning, organisation, and document control to manage meetings and exercises.
• Clear under pressure, capable of facilitating workshops and building relationships.
• Knowledge of governance, budgeting and procurement is advantageous.
• Training in business continuity, emergency management or risk management is valued.

Responsibilities

• Maintain emergency response and business continuity plans for Customer Operations, including offshore operations.
• Coordinate exercises and tests; capture lessons and update plans and training.
• Support live emergency response; manage activation logs, surge support and customer comms.
• Coordinate business impact analyses and disruption risk assessments with recovery objectives.
• Maintain initiative pipeline, governance forums, action tracking and reporting.
• Coordinate team meetings, onboarding, offshore connections, and budgeting processes.
• Build relationships with internal customers and offshore partners.

Skills

Coordination

Business continuity

Emergency management

Risk management

PMO support

Workshop facilitation

Education

Business continuity training

Emergency management qualification

AIIMS training

Risk management certification

Project management

Tools

Microsoft 365

Excel

PowerPoint

SharePoint

Teams

Job description

We’re the airline that dares to be different, bold, down-to-earth and built around giving our guests real choice. Safety is our backbone, service is our heartbeat, and our people are our superpower.

At Virgin Australia, we’re on a mission to be Australia’s most loved airline, for our people, our guests and our owners and we’re looking for passionate talent to help take us even higher.

We’re vibrant, authentic and unapologetically human. Here, you can bring your whole self, your Virgin Flair and your ambition to a team that champions individuality, innovation and a whole lot of heart. If you’re excited by meaningful work, real opportunities to grow, and a culture where you can genuinely make a difference, you’ll feel right at home with us

What you’ll be doing/your impact:

As Business Enablement Coordinator, you’ll help our Customer Operations Contact Centres stay ready to support our guests and members during disruption or an emergency event. Working with operational leaders, internal teams and offshore partners, you’ll coordinate continuity and response plans, exercises and follow-up actions that help protect service delivery.

You’ll also keep the Business Enablement initiative pipeline, governance and reporting running smoothly, supporting the delivery of Customer Operations priorities and giving teams clear visibility of actions, dependencies and progress.

• Maintain emergency response and business continuity plans for our Customer Operations Contact Centres, including offshore operations, keeping triggers, responsibilities, contact lists and communication templates current.
• Coordinate exercises and tests with relevant teams, from desktop walkthroughs and scenario simulations to system failover and call-tree checks. Capture lessons, track actions and feed improvements into plans and training.
• Support live emergency response under agreed response arrangements, coordinating activation and stand-down, action and decision logs, surge support and inputs to customer communications.
• Coordinate business impact analyses and disruption risk assessments, documenting critical services, dependencies, recovery objectives and continuity arrangements.
• Maintain the Business Enablement initiative pipeline and coordinate governance forums, papers, action tracking and reporting, helping teams track milestones and dependencies against Customer Operations priorities.
• Coordinate team meetings, planning sessions, offshore connections, onboarding and logistics. Support purchase orders, invoices, budget tracking and document libraries.
• Build effective working relationships with internal customers, including Safety, Risk and Resilience, Security, Technology, Workforce Planning and operational leaders, as well as offshore partners.

You’ll be great in this role if you:

• Bring experience in coordination, business continuity, emergency management, risk or project management office support, with a track record of keeping plans, contact lists, trackers and document repositories accurate.
• Have strong planning and organisation skills, attention to detail and document control, with the ability to coordinate meetings, exercises and events and follow actions through to completion.
• Communicate clearly and calmly under pressure, confidently facilitate workshops and exercises, and build trusted relationships with internal customers and delivery partners.
• Have strong Microsoft 365 skills, particularly Excel, PowerPoint, Teams and SharePoint, with an understanding of governance, basic budgeting and procurement.
• Understand Australian business continuity and risk practices, emergency response planning and contact centre operations, including the workforce, telephony and channel options used during disruption.
• Bring relevant training or qualifications in business continuity, emergency management, AIIMS, risk management, business or project management; these will be well regarded.

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
• One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone wins:

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.