Business Development Manager - NDIS/Disability Services

Resolute Support; The Junction; On-site; AUD 90,000 - 130,000; Full time

Job summary

Resolute Support, a Hunter-based community services provider, is seeking a commercially minded Business Development Manager to drive growth in NDIS and disability services. You will turn market insight into sustainable partnerships with participants, families, referrers and organisations.

In this role, you will develop strategies, expand referral networks, identify new programs, and work with leadership to shape growth. NSW-based, with strong regional connections and a focus on outcomes.

Qualifications

• 5+ years' experience in business development, sales, partnerships or marketing, preferably within the NDIS, disability, health or community services sectors.

Responsibilities

• Develop and implement business development strategies aligned with organisational growth objectives.
• Identify and convert new participant, referral and partnership opportunities.
• Build strong referral networks and relationships with key industry stakeholders.
• Identify opportunities to expand existing services and introduce new programs or service offerings.
• Develop partnerships with local businesses, community organisations and other service providers.
• Research market trends, competitor activity, government initiatives, grants and emerging opportunities within the disability and community services sectors.
• Maintain a strong understanding of the NDIS marketplace and identify opportunities for sustainable growth.
• Represent Resolute Support at networking events, industry forums and community engagement activities.
• Establish and monitor business development pipelines, targets and KPIs.
• Provide regular reporting and insights to senior leadership regarding business development activity, opportunities and market trends.
• Work collaboratively with operational teams to ensure growth opportunities can be delivered successfully and sustainably.

Skills

Relationship Building

Negotiation

Stakeholder Engagement

Networking

Strategic Thinking

Job description

Business Development Manager - NDIS/Disability Services

Resolute Support is an established community services provider supporting more than 300 people across Newcastle, Maitland and Lake Macquarie, backed by a team of approximately 200 employees.

We provide a broad range of supports including community participation, transport, recreation, personal care, domestic assistance and supported accommodation.

As we continue to grow, we are looking for an experienced Business Development Manager who can turn relationships, market insight and opportunity into sustainable business growth.

This is more than a traditional sales role. You will play an important part in shaping the future growth of Resolute Support, identifying opportunities, strengthening our presence across the Hunter and building meaningful partnerships with participants, families, support coordinators, referrers, community organisations and other key stakeholders.

Our values of Choice, Opportunity, Inclusion & Acceptance are central to how we work and grow. We are looking for someone who shares these values while bringing the commercial drive and strategic thinking needed to take our organisation to the next level.

The Opportunity

The Business Development Manager will be responsible for developing and executing initiatives that generate new business, strengthen referral pathways and support the sustainable expansion of Resolute Support's services.

You will have the opportunity to influence our growth strategy, identify emerging opportunities and develop relationships that result in genuine outcomes for both the organisation and the people we support.

What you'll be responsible for

• Develop and implement business development strategies aligned with organisational growth objectives.

• Identify and convert new participant, referral and partnership opportunities.

• Build strong referral networks and relationships with key industry stakeholders.

• Identify opportunities to expand existing services and introduce new programs or service offerings.

• Develop partnerships with local businesses, community organisations and other service providers.

• Research market trends, competitor activity, government initiatives, grants and emerging opportunities within the disability and community services sectors.

• Maintain a strong understanding of the NDIS marketplace and identify opportunities for sustainable growth.

• Represent Resolute Support at networking events, industry forums and community engagement activities.

• Establish and monitor business development pipelines, targets and KPIs.

• Provide regular reporting and insights to senior leadership regarding business development activity, opportunities and market trends.

• Work collaboratively with operational teams to ensure growth opportunities can be delivered successfully and sustainably.

About You

You are a commercially minded relationship builder who knows that successful business development is about much more than making connections. You know how to turn those connections into trusted partnerships and measurable results.

Ideally, you will bring:

• 5+ years' experience in business development, sales, partnerships or marketing, preferably within the NDIS, disability, health or community services sectors.

• Demonstrated success in generating new business and achieving growth targets.

• A strong understanding of the NDIS and disability services market, including referral pathways, funding arrangements and the broader sector environment.

• An established professional network within the Hunter or surrounding regions would be highly regarded.

• Exceptional relationship-building, networking and stakeholder engagement skills.

• Strong negotiation, presentation and communication capabilities.

• The ability to identify opportunities and develop strategies to convert them into sustainable business.

• A proactive, accountable and results-focused approach.

• Strong commercial judgement and the ability to balance growth opportunities with quality service delivery.

• The confidence to work autonomously while collaborating effectively with senior leaders and operational teams.

Why Join Resolute Support?

This is an opportunity to take ownership of business development within an established organisation that is ready for its next stage of growth.

You’ll have the chance to:

• Influence the growth strategy of an established Hunter-based provider.

• Build and develop new markets, partnerships and referral channels.

• Work directly with senior leadership and have genuine input into business decisions.

• Represent the organisation with strong local connections and an established service footprint.

• See the direct impact of your work on both organisational growth and opportunities for people with disability.

• Join a team where commercial success and positive participant outcomes go hand in hand.

Essential Requirements

The successful applicant will require:

• Current NSW Driver Licence.

• NDIS Worker Screening Check.

• Working with Children Check.

Join us at Resolute Support and be part of a dynamic team that values creativity, collaboration, and continuous growth. Together, we can shape a brighter future and make a lasting impact in the disability industry.

Check out our socials to find out more about what we do:-

Instagram: @resolute.support Facebook: @Resolute Support or visit us https://www.resolutesupport.com.au/

Our Statement of Commitment to Child Safety

"Resolute Support is committed to a supporting environment that promotes the safety and wellbeing of children and young people as our priority. This policy has been developed to ensure that our organisation is a safe and welcoming place for children and young people, and one where children and young people are equally valued, respected and encouraged to participate. This commitment extends to all children and young people regardless of their abilities, sex, gender, or background."