Business Development Manager - Aged Care and Disability Care

My Guardian; Brisbane; On-site; AUD 80,000 - 110,000; Full time

Job summary

My Guardian in Australia seeks a Business Development Manager to drive growth in aged care and disability services across Queensland. The role focuses on building referral networks, promoting services, and expanding brand presence with hospitals, GPs and community groups.

You will manage client onboarding, coordinate with operations, and nurture relationships from inquiry to active service, aiming to exceed onboarding KPIs. Travel and a valid driver's licence are required.

Qualifications

• Experience in a business development or intake-focused role.
• Strong understanding of Home Care Packages, NDIS, and Aged Care Quality Standards.
• High-level communication, negotiation and relationship-building skills.
• Ability to take initiative, exercise good judgment and work autonomously.
• Experience using CRM or care management systems (desirable).
• Current driver's licence and willingness to travel as needed.

Responsibilities

• Build and maintain strong relationships with prospective and existing clients, families and external stakeholders.
• Actively promote My Guardian's services, brand and values through networking and outreach.
• Identify and pursue new business opportunities across referral networks, partnerships and events.
• Conduct initial consultations to understand service needs and convert leads into active clients.
• Meet onboarding KPIs through proactive lead generation and efficient conversion strategies.
• Coordinate with marketing and referrals initiatives and liaise with hospitals, GPs and community groups.

Skills

Relationship building

Networking

Negotiation

Lead generation

CRM usage

Tools

CRM software

Job description

Business Development Manager - Aged Care and Disability Care

My Guardian is a leading Aged and Disability Care provider delivering compassionate, high-quality, person-centred care across Australia. As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity.

As a Business Development Manager, you will play a key role in driving the growth and expansion of My Guardian across the QLD market. This is a highly relationship-focused role where you will be responsible for building strong referral networks, generating new business opportunities, and increasing brand awareness within the Aged Care sector.

This role is ideal for someone who thrives in a fast-paced environment, enjoys networking and relationship building, and is motivated by achieving growth targets while making a meaningful difference in the community.

About the role

Business Development & Client Acquisition

Build and maintain strong relationships with prospective and existing clients, their families, and key external stakeholders.

Actively promote My Guardian's services, brand, and values through professional engagement, networking, and community outreach.

Identify and pursue new business opportunities across referral networks, partnerships, events, and community channels.

Conduct initial consultations with prospective clients to understand their service needs and successfully convert leads into active clients.

Meet and exceed onboarding KPIs through proactive lead generation and efficient conversion strategies.

Collaborate on the development and implementation of innovative marketing and referral initiatives.

Maintain a strong local presence by liaising with hospitals, GPs, allied health providers, and community groups to drive awareness and referrals.

Client Onboarding & Service Coordination

Oversee the client onboarding process, ensuring a seamless transition from enquiry to active service.

Guide clients and families through available service options, funding pathways, and expectations.

Coordinate with internal rostering and operations teams to ensure timely and accurate scheduling of services aligned with client preferences.

Provide clear documentation and handover to operational teams post-onboarding.

Ensure new clients receive a high-quality onboarding experience that fosters long-term engagement.

Client Relationship Management

Act as the primary contact during onboarding and early service delivery phases.

Monitor early-stage client satisfaction and proactively manage concerns or feedback to ensure a positive experience.

Foster trust and rapport with clients and their families through consistent communication and professional service delivery.

Support retention strategies by ensuring client expectations are met and exceeded during the initial engagement period.

Skills & Experience:

Experience in a business development or intake-focused role, ideally within aged care or disability services.

Strong understanding of Home Care Packages, NDIS, and Aged Care Quality Standards.

High-level communication, negotiation, and relationship-building skills.

Demonstrated initiative, sound judgment, and ability to work autonomously.

Experience using CRM or care management systems (desirable).

Current driver's licence and willingness to travel as needed.

• Competitive salary package
• Supportive and positive culture