Business Development Manager - Aged Care and NDIS

NGARE EMPLOYMENT SOLUTIONS PTY LTD; Adelaide; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary package

Supportive culture

Job summary

My Guardian in Adelaide is seeking a Business Development Manager to drive growth in the SA market within aged care and disability services. You will build referral networks, promote services, and expand brand awareness through community engagement and events.

Ideal candidates bring strong relationship-building, NDIS and Aged Care standards knowledge, and the ability to manage onboarding from enquiry to active service while collaborating with hospitals, GPs, and care teams.

Qualifications

• Experience in a business development or intake-focused role within aged care or disability services.
• Strong knowledge of Home Care Packages, NDIS, and Aged Care Quality Standards.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to take initiative and work autonomously with sound judgment.
• Experience using CRM or care management systems is desirable.

Responsibilities

• Build and maintain strong relationships with prospective and existing clients and stakeholders.
• Actively promote My Guardian’s services, brand, and values through networking and outreach.
• Identify and pursue new business opportunities across referral networks and partnerships.
• Conduct initial consultations with prospective clients to understand needs and convert leads.
• Meet onboarding KPIs through proactive lead generation and conversion strategies.
• Coordinate with marketing and referral initiatives to drive awareness.
• Liaise with hospitals, GPs, allied health providers, and communities to drive referrals.
• Oversee client onboarding and guide families through service options and funding pathways.
• Coordinate with operations to schedule services aligned with client preferences.

Skills

Business development

NDIS knowledge

Aged care standards

Communication

Negotiation

Relationship building

CRM experience

Driver's license

Willingness to travel

Tools

CRM software

Job description

Business Development Manager - Aged Care and NDIS

About My Guardian

My Guardian is a leading Aged and Disability Care provider delivering compassionate, high-quality, person-centred care across Australia. As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity.

As a Business Development Manager, you will play a key role in driving the growth and expansion of My Guardian across the SA market. This is a highly relationship-focused role where you will be responsible for building strong referral networks, generating new business opportunities, and increasing brand awareness within the Aged Care sector.

This role is ideal for someone who thrives in a fast-paced environment, enjoys networking and relationship building, and is motivated by achieving growth targets while making a meaningful difference in the community.

About the role

Business Development & Client Acquisition

• Build and maintain strong relationships with prospective and existing clients, their families, and key external stakeholders.
• Actively promote My Guardian’s services, brand, and values through professional engagement, networking, and community outreach.
• Identify and pursue new business opportunities across referral networks, partnerships, events, and community channels.
• Conduct initial consultations with prospective clients to understand their service needs and successfully convert leads into active clients.
• Meet and exceed onboarding KPIs through proactive lead generation and efficient conversion strategies.
• Collaborate on the development and implementation of innovative marketing and referral initiatives.
• Maintain a strong local presence by liaising with hospitals, GPs, allied health providers, and community groups to drive awareness and referrals.

Client Onboarding & Service Coordination

• Oversee the client onboarding process, ensuring a seamless transition from enquiry to active service.
• Guide clients and families through available service options, funding pathways, and expectations.
• Coordinate with internal rostering and operations teams to ensure timely and accurate scheduling of services aligned with client preferences.
• Provide clear documentation and handover to operational teams post-onboarding.
• Ensure new clients receive a high-quality onboarding experience that fosters long-term engagement.

Client Relationship Management

• Act as the primary contact during onboarding and early service delivery phases.
• Monitor early-stage client satisfaction and proactively manage concerns or feedback to ensure a positive experience.
• Foster trust and rapport with clients and their families through consistent communication and professional service delivery.
• Support retention strategies by ensuring client expectations are met and exceeded during the initial engagement period.

Skills & Experience:

• Experience in a business development or intake-focused role, ideally within aged care or disability services.
• Strong understanding of Home Care Packages, NDIS, and Aged Care Quality Standards.
• High-level communication, negotiation, and relationship-building skills.
• Demonstrated initiative, sound judgment, and ability to work autonomously.
• Experience using CRM or care management systems (desirable).
• Current driver’s licence and willingness to travel as needed.

Competitive salary package

Supportive and positive culture

29 September 2026 Adelaide South Australia, Australia Full Time Healthcare & Medical Sales