Business Development Manager - Aged Care and NDIS

NGARE EMPLOYMENT SOLUTIONS PTY LTD; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Job summary

My Guardian is seeking a Business Development Manager to expand aged care and NDIS services on the Gold Coast. You will build strong referral networks, promote services, and drive growth with hospitals, GPs, and community groups.

The role focuses on onboarding and service coordination, ensuring smooth transitions from enquiry to active care and maintaining high client satisfaction and engagement.

Qualifications

• Experience in a business development or intake-focused role within aged care or disability services.
• Strong understanding of Home Care Packages, NDIS, and Aged Care Quality Standards.
• High-level communication, negotiation, and relationship-building skills.
• Ability to take initiative, exercise sound judgment, and work autonomously.
• Experience using CRM or care management systems (desirable).
• Current driver’s licence and willingness to travel as needed.

Responsibilities

• Build and maintain strong relationships with prospective and existing clients, families, and stakeholders.
• Actively promote My Guardian’s services, brand, and values through engagement and outreach.
• Identify and pursue new business opportunities across referral networks and partnerships.
• Conduct initial consultations to understand service needs and convert leads into active clients.
• Meet onboarding KPIs through proactive lead generation and efficient conversion.
• Collaborate on marketing/referral initiatives and maintain local presence with hospitals, GPs, and community groups.
• Oversee client onboarding and coordinate with rostering/operations for timely service scheduling.
• Provide clear documentation to operational teams post-onboarding and ensure high-quality onboarding.

Tools

CRM systems

Job description

Business Development Manager - Aged Care and NDIS

About My Guardian

My Guardian is a leading Aged and Disability Care provider delivering compassionate, high-quality, person-centred care across Australia. As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity.

As a Business Development Manager, you will play a key role in driving the growth and expansion of My Guardian across the Gold Coast market. This is a highly relationship-focused role where you will be responsible for building strong referral networks, generating new business opportunities, and increasing brand awareness within the Aged Care sector.

This role is ideal for someone who thrives in a fast-paced environment, enjoys networking and relationship building, and is motivated by achieving growth targets while making a meaningful difference in the community.

About the role

Business Development & Client Acquisition

Build and maintain strong relationships with prospective and existing clients, their families, and key external stakeholders.

Actively promote My Guardian’s services, brand, and values through professional engagement, networking, and community outreach.

Identify and pursue new business opportunities across referral networks, partnerships, events, and community channels.

Conduct initial consultations with prospective clients to understand their service needs and successfully convert leads into active clients.

Meet and exceed onboarding KPIs through proactive lead generation and efficient conversion strategies.

Collaborate on the development and implementation of innovative marketing and referral initiatives.

Maintain a strong local presence by liaising with hospitals, GPs, allied health providers, and community groups to drive awareness and referrals.

Client Onboarding & Service Coordination

Oversee the client onboarding process, ensuring a seamless transition from enquiry to active service.

Guide clients and families through available service options, funding pathways, and expectations.

Coordinate with internal rostering and operations teams to ensure timely and accurate scheduling of services aligned with client preferences.

Provide clear documentation and handover to operational teams post-onboarding.

Ensure new clients receive a high-quality onboarding experience that fosters long-term engagement.

Client Relationship Management

Act as the primary contact during onboarding and early service delivery phases.

Monitor early-stage client satisfaction and proactively manage concerns or feedback to ensure a positive experience.

Foster trust and rapport with clients and their families through consistent communication and professional service delivery.

Support retention strategies by ensuring client expectations are met and exceeded during the initial engagement period.

Skills & Experience:

Experience in a business development or intake-focused role, ideally within aged care or disability services.

Strong understanding of Home Care Packages, NDIS, and Aged Care Quality Standards.

High-level communication, negotiation, and relationship-building skills.

Demonstrated initiative, sound judgment, and ability to work autonomously.

Experience using CRM or care management systems (desirable).

Current driver’s licence and willingness to travel as needed.

Competitive salary package

Supportive and positive culture

Please note that only shortlisted candidates will be contacted.

19 August 2026Surfers Paradise Queensland, AustraliaFull TimeHealthcare & MedicalSales