Business Development Manager

Zarraffa'S Coffee; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Innovative culture

Career growth

Collaborative environment

Flexible working

Job summary

Zarraffa's Coffee in Brisbane is seeking a Business Development Manager to drive Foodservice sales, expand distribution and end-user demand across channels.

Reporting to the National Business Manager – Foodservice, you will manage distributors and wholesalers, develop territory plans, secure new customers and deliver profitable growth while coordinating cross-functional teams. A collaborative national team environment and competitive benefits await.

Qualifications

• Proven Foodservice sales or business-development experience with distributors and end users.
• Experience growing customer bases and profitable outcomes.
• Strong commercial acumen and relationship-building skills.

Responsibilities

• Execute Foodservice sales strategy and develop plans for key partners.
• Deliver sales, margin and distribution objectives while controlling spend.
• Manage relationships with distributors and wholesalers including promotions and reviews.
• Build relationships with caterers and end users to generate demand.
• Maintain a structured call plan with monthly/quarterly opportunities.
• Win new customers and secure incremental offerings across the core portfolio.
• Deliver new-line presentations and commercial proposals communicating value.
• Coordinate NPD launches and distributor readiness.
• Maintain forecasts, CRM records and action milestones.
• Provide market insights and work cross‑functionally with marketing, finance and service.

Skills

Foodservice sales

Distributor management

Territory planning

Negotiation

CRM systems

Education

Business/Marketing qualification

Tools

MS Office

CRM systems

Job description

• Business development role in a fast-paced FMCG business
• Be part of the growth of our Foodservice channel

Brisbane-based, working closely with the national Foodservice team

• Innovative culture: Be part of a forward-thinking company that values initiative and commercial creativity.
• Career growth: Access opportunities for professional development and career advancement.
• Collaborative environment: Join a supportive national team where contribution and accountability matter.
• Competitive benefits: Enjoy flexible working and a varied employee benefits programme.

What you’ll be doing

Reporting to the National Business Manager – Foodservice, the Business Development Manager plays a critical role in delivering profitable sales and margin growth by expanding distribution, managing foodservice distributors and creating end-user demand that pulls inventory through the supply chain.

• Execute the state Foodservice sales strategy and develop territory and customer plans for key trading partners.
• Deliver agreed sales, gross margin, contribution and distribution objectives while maintaining disciplined control of trade and promotional spend.
• Manage and grow relationships with foodservice distributors and wholesalers, including business planning, ranging, promotions, account reviews, claims, rebates and joint activity.
• Build relationships with contract caterers, hospitality groups, chefs and other end users to generate demand, secure usage and pull inventory through distributor networks.
• Establish and maintain a structured call plan that identifies monthly, quarterly and annual sales opportunities.
• Win new customers and secure incremental ranging, menu placement, distribution, trial and repeat purchase across the core portfolio and new products.
• Develop and deliver new-line presentations, product demonstrations and commercial proposals that clearly communicate customer and end-user value.
• Execute NPD launches and range extensions, coordinating distributor readiness, customer activation and end-user conversion.
• Maintain accurate forecasts, CRM records, opportunity pipelines and customer administration with clear next actions and conversion milestones.
• Provide customer, competitor and market insights, resolve issues promptly and work cross-functionally with Marketing, Category, Supply Chain, Finance and Customer Service.

What you bring

• Proven Foodservice sales or business-development experience, including hands‑on engagement with distributors, wholesalers and end users.
• Demonstrated success growing an existing customer base, winning new business and managing accounts for profitable outcomes.
• Strong commercial acumen, negotiation, influencing and relationship‑building skills.
• Ability to independently plan and manage a territory, prioritise opportunities and consistently deliver objectives and KPIs.
• Sound ability to collect, analyse and present commercial information to support decisions and action plans.
• Clear written, verbal and presentation skills, with practical capability in Microsoft Office and CRM systems.
• Ability to influence cross-functional teams and work effectively across states while remaining hands‑on in market execution.
• Current driver’s licence. A relevant business, sales or marketing qualification is preferred.

The winning mindset You will be commercially hungry, competitive and resilient. You take ownership of the territory, actively seek opportunities, create momentum and know how to convert opportunities into sustainable, profitable growth. You think strategically, stay close to the market and follow through on commitments.

Join a collaborative national team and play a key role in expanding our Foodservice channel. You will develop new business, grow established customer relationships and represent a portfolio of well‑known food brands.