Business Development Director - BPO/CX

Probe Group; Melbourne; Hybrid; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Premium base salary

Uncapped commission

Job summary

ProbeCX is seeking an Enterprise Business Development Director to drive net-new enterprise sales across Australia. This senior, individual contributor role focuses on finding and closing large BPO and CX contracts.

You will leverage your executive network to pitch and win multi-year deals, with a dedicated bid and solution team backing you to win high-value opportunities while you directly hand over accounts to delivery after closure.

Qualifications

• 10+ years of enterprise sales experience in BPO/ CX sectors.
• Melbourne-based with ability to travel domestically and internationally.
• Proven track record of finding, managing and closing large enterprise contracts.

Responsibilities

• Find and close high-value enterprise deals using your executive network.
• Lead large sales cycles and negotiate with C-level executives and procurement teams.
• Structure deals with architects and pricing to ensure profitability.
• Smooth handover of closed accounts to Delivery and Client Success teams.

Skills

Enterprise sales

Executive networking

Negotiation

Deal closing

Job description

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

The Role

ProbeCX is looking for an Enterprise Business Development Director to drive net-new enterprise sales across Australia.

This is a senior, individual contributor role focused entirely on finding and closing large deals.

You will have the independence to use your network to find, pitch, and win multi-year enterprise BPO and CX contracts. Once a deal is signed, the client moves directly to our Client Success team. This ensures your time stays 100% focused on winning new business.

You will be backed by a dedicated team of bid managers, pricing experts, and solution architects built to help you win large enterprise deals.

Key Responsibilities

• Find and Close: Build and close a high-value sales pipeline using your industry experience and executive network.
• Executive Sales: Lead large sales cycles, negotiating directly with C-level executives (COO, CIO, CCO) and enterprise procurement teams.
• Deal Structuring: Work with solution architects and pricing teams to build tailored, winning proposals that are profitable for the business.
• Smooth Handover: Pass closed accounts to the Delivery and Client Success teams to handle the day-to-day work, keeping you free to focus on new logo acquisition.

What We Are Looking For

• Industry Experience: 10+ years of Enterprise sales experience in the Australian BPO, contact centre, or customer experience tech sectors.
• Executive Relationships: A strong, active network across corporate Australia, with the ability to easily start conversations with C-level leaders.
• Track Record of Winning: A proven history of finding, managing, and closing large, long-term enterprise contracts.
• Commercial Skills: Strong experience handling complex contracts, risk, and pricing negotiations with enterprise procurement teams.
• Melbourne-Based: Able to work flexibly from our head office and travel domestically & internationally to close key deals when required.

Why ProbeCX

• Market-Leading Delivery: Sell a service that top-tier clients across Australia and APAC already trust and use.
• Full Deal Support: Get direct help from pre-sales, solution architects, and bid managers so you can focus on the client.
• Remuneration: A premium base salary, superannuation, and an uncapped commission plan built to reward high performers.