Business Development Center (BDC) Manager – NSW

RGIT Australia; Inner West; On-site; AUD 90,000 - 130,000; Full time

Job summary

Harmony Auto, through BYD Haberfield in NSW, is seeking a Business Development Center (BDC) Manager to lead the customer engagement team, optimize lead management, and align activities with dealership goals. This full-time role requires a results-driven leader with coaching skills, strong communication, CRM proficiency, and the ability to drive sales and service collaboration across the customer journey.

Interstate candidates welcome; immediate interviews and growth opportunities in Australia’s

Qualifications

• Experience leading a BDC or sales support team in automotive dealership.
• Proven ability to coach and develop a high-performing team.
• Strong communication and CRM skills.
• Analytical mindset with KPI tracking.

Responsibilities

• Lead and manage the BDC team, setting clear KPIs and performance standards.
• Oversee inbound and outbound communications (phone, email, digital) to maximize lead conversion.
• Develop and implement strategies for lead generation, appointment setting, and customer retention.
• Partner with Sales and Service Managers to align BDC activities with dealership goals.
• Monitor and analyze performance metrics, reporting results to senior management.
• Recruit, train, and coach team members to achieve high productivity and customer satisfaction.
• Ensure compliance with dealership processes, brand standards, and customer service excellence.

Skills

Leadership

CRM proficiency

Lead management

KPI tracking

Coaching/mentoring

Tools

CRM/DMS software

Job description

Business Development Center (BDC) Manager – NSW

Full-time Permanent Associate

Posted 04 Aug 2026

Description

BYD Haberfield , proudly a part of Harmony Auto, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognized as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.

With a commitment to sustainability and innovative technology, we aim to reshape the automotive landscape through high-performance electric vehicles. Our state-of-the‑art showroom is part of a dynamic network, dedicated to providing exceptional service and pioneering solutions in the automotive industry.

Due to business expansion, we are seeking a Business Development Center (BDC)Manager - NSW to join our dynamic team.

Summary

The BDC Manager plays a critical role in driving dealership growth by leading the customer engagement team, optimizing lead management, and ensuring seamless communication between sales, service, and customers. This position requires a results‑oriented leader with strong coaching skills, operational discipline, and a passion for delivering exceptional customer experiences.

Key Responsibilities

• Lead and manage the BDC team, setting clear KPIs and performance standards
• Oversee inbound and outbound communications (phone, email, digital) to maximize lead conversion
• Develop and implement strategies for lead generation, appointment setting, and customer retention
• Partner with Sales and Service Managers to align BDC activities with dealership goals
• Monitor and analyze performance metrics, reporting results to senior management
• Recruit, train, and coach team members to achieve high productivity and customer satisfaction
• Ensure compliance with dealership processes, brand standards, and customer service excellence

Qualifications & Skills

• Proven experience in automotive dealership operations, preferably in a BDC or sales leadership role
• Strong leadership and team management skills with a track record of coaching success
• Excellent communication and customer relationship management abilities
• Analytical mindset with the ability to track KPIs and implement improvement strategies
• Proficiency in CRM/DMS systems and digital communication platforms

You must be eligible to work in Australia

Ready to take a giant step in your career? Interstate Candidates are WELCOME.

Be part of Australia’s EV revolution. Immediate interviews, fast offers, and a chance to grow with the nation’s largest luxury EV importer.