Business Consultant

Craveable Brands; Willoughby; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Free food at all brands

Paid Good Deed days

Extra day of leave in your birthday月

26 weeks paid parental leave

Job summary

Craveable Brands’ Oporto division is seeking an experienced Operations Leader to partner with restaurant franchisees across Australia. You will coach multi-site teams, drive profitability, oversee store openings and ensure brand standards while travelling frequently across the network.

Key focus on leadership, commercial acumen, and business partnering with franchisees to deliver growth and operational excellence.

Qualifications

• Experience owning a small business or working in casual dining/QSR environment.
• Proven retail operations knowledge and ability to identify trends to drive profitability.
• Experience in business partnering, coaching and supporting others in a business setting.
• Supportive and transformational leadership and coaching style.
• Experience in multi-site management.

Responsibilities

• Review financial and operational reporting of restaurants to identify trends and opportunities to drive sales.
• Drive restaurant profitability through commercial and operational initiatives.
• Coach and support franchisees and restaurant teams in operations and leadership.

Skills

Franchisee coaching

Leadership

Business partnering

Multi-site management

Commercial acumen

Job description

About Us

Oporto started in 1986 with one restaurant in Bondi. Since then we have grown to over 200 restaurants across Australia and internationally. We’re passionate about our people, customersand creating flavour packed flame grilled chicken meals.

We’re serious about creating vibrant experiences and delicious food that really feeds the soul – making sure our customers feel incredible on the inside and even better on the outside… and that’s where you come in.

About the role

Working within our operations team, partner with our restaurant franchisees to improve and grow their businesses and ultimately drive profit. You’ll manage a portfolio of restaurants and support a variety of franchisees, from those just starting to large-scale multi-site owners.

You will coach our franchisees on all aspects of their restaurant, including operational standards, customer experience, people management and leadership, sales and profitability, workplace health and safety, and business planning.

You'll also lead a range of operational activities across the network, including new store openings, and you will be a key driver towards brand success.

NB: This role requires frequent travel across the restaurant network.

Key Activities Include

Commercial and Operational Support

• Reviewing financial and operational reporting of restaurants to identify trends and opportunities to drive sales.
• Leveraging commercial and operational knowledge to drive restaurant profitability.
• Identifying risks and ensuring restaurants are safe and compliant with brand standards and regulatory requirements.

Coaching and Leadership

• Driving business growth, operational excellence and profitability through franchisee development.
• Coaching and leadership support for restaurant teams and franchisees.

Brand and Customer Champion

• Role modelling and advocating brand values, behaviours and standards.
• Championing a customer-centric approach across the business.
• Supporting communications and activities across the restaurant network, including new store openings.

About You Essential

• Demonstrated experience owning a small business or working within a casual dining or quick service restaurant (QSR) environment.
• Proven retail operations knowledge and commercial acumen in identifying trends, opportunities and challenges to drive profitability and operational excellence.
• Previous experience in business partnering, coaching and supporting others in a business setting.
• Supportive and transformational leadership and coaching style.
• Previous experience in multi-site management.

We offer:

• Free food at all our brands cause don’t we all love chicken!
• Paid Good Deed days supporting a charity that means something to you.
• Extra day of leave in your birthday month to celebrate.
• 26 weeks paid parental leave.

Never boring or slow, you'll work with passionate people, gaining skills and building friendships you can carry with you for the rest of your life.

And when you're part of Oporto, you're part of Craveable Brands, a national team that offers career opportunities far beyond your local restaurant.

We truly believe that bringing together people from diverse backgrounds is key to our ability to continue to grow and do our best work. That’s why we want you to apply even if you don’t think you tick all the boxes – we’re looking for many different skills and abilities to build our culture.