Business Consultant

Automatic Data Processing, Inc.; Melbourne; On-site; AUD 110,000 - 160,000; Full time

Job summary

ADP is seeking a Business Consultant to deliver presales consulting to the Australia and New Zealand Sales team, mapping client end-to-end HR, Payroll and Time Management states, and demonstrating ADP solutions. You will lead mid-market to enterprise engagements, coordinate resources, and articulate business value to executives.

Role requires strong writing, storytelling, and cross-functional collaboration with Implementation, Service, Product, and Security teams.

Qualifications

• Minimum 5 years in a Payroll, Time Management, or HCM Consultant role
• Sound technical background with Payroll, Time Management, and HCM products
• Exposure to Payroll, Time Management, and HCM sales engagements
• Proven ability to respond to RFIs/RFPs/RFQs
• Strong writing skills and clear messaging
• Experience presenting to operational and C-suite audiences
• Ability to describe end-to-end process landscapes in Payroll/Time/HCM
• Collaborative across Implementation, Service, Product, Security teams

Responsibilities

• Lead and coordinate Business Consulting resources in mid-market to enterprise engagements
• Analyse and document client requirements (HR, Payroll and Time Management)
• Map end-to-end state including integration requirements
• Assist in qualification of opportunities and prepare demos (in person and remote)
• Coordinate responses to RFIs/RFPs/RFQs and proposals
• Craft and assemble end-to-end schematics and documentation
• Provide domain expertise and business insights for ADP solutions
• Deliver presentations to operational and C-suite audiences highlighting value

Skills

Business analysis

Sales methodologies

Business process improvement

Implementation methodologies

Presentation delivery

Teamwork

Payroll & HCM landscape

Microsoft Office

Written and verbal communication

Education

Tertiary level education or equivalent

Tools

Microsoft Project

Visio

Job description

Position Title

Business Consultant

Reporting Line

Business Consulting Director, APAC

Position Purpose

To deliver effective presales consulting services and support to the ADP Sales team and prospective clients within Australia and New Zealand. Including but not limited to, determining requirements, mapping a client’s current and future end-to-end state (HCM, Payroll and Time Management), solving for integration, and conducting solution demonstrations.

Key Responsibilities

• Provide/lead/coordinate Business Consulting resources in mid-market to enterprise engagements:
  • Analyses and document client requirements (HR, Payroll and Time Management)
  • Map out a client’s end-to-end state including integration requirements
  • Assist in the qualification of opportunities
  • Arrange and lead face-to-face demonstrations, and remote/webinar demonstrations as necessary (across all solutions)
  • Coordinate and respond to Requests for Information/Proposal/Quotation
  • Craft and assemble documentation including end-to-end schematics.
• Provide subject matter expertise and business insights based on deep experience
• Describe for clients, using storytelling techniques, the breadth of business requirements in a collective Payroll/Time Management/HCM context:
  • Articulate a desired end-to-end posture for business processes in this narrative
  • Connect ADP’s services with the story arc at a macro level and drive client engagement
• Deliver detailed presentations of ADP’s services, and their value and benefits, to operational and C-suite audiences:
  • Challenge clients on processes and practices, as appropriate.
• Leverage available ADP tools – e.g., online & offline demos, video recordings, Responsive, etc. – for maximum effect in presales engagements.

Be ANZ Sales’ focal point for ADP solution expertise, competitive intelligence, and market knowledge

• Be the liaison for Sales and Business Consulting teams into Product and Service divisions of ADP
• Be the Trusted Advisor, understanding and acting on trends in the external environment
• Keep abreast of legislation, and market & technology advancements, relating to Payroll/Time Management/HCM and business process outsourcing:
  • Be a thought leader on strategy and industry topics to Sales associates and the BC team
  • Identify industry trends and topics for potential inclusion in ADP’s Sales story.
• Collaborate with Business Consulting colleagues to promote internal knowledge transfer.

Be a conduit to Area Product Leaders, Domain Specialists, and ADP Product for market needs & client requirements

• Provide domain expertise to support new product initiatives/solutions
• Engage Sales and appropriate ADP groups to facilitate feedback of market needs.

Experience

• Minimum 5 years demonstrated experience in a Payroll, Time Management, or HCM Consultant role
• Sound technical background with Payroll, Time Management, and HCM products and services
• Exposure and experience in Payroll, Time Management, and HCM sales engagements
• Proven ability in formulating responses to RFIs/RFPs/RFQs
• Strong writing skills: effective use of grammar, appropriate phrasing, and clear messaging
• Effective multi-year involvement in on-site and remote presentations to operational and C-suite audiences
• Repeated, successful communication of end-to-end process landscapes in a Payroll/Time/HCM context
• Authoritative capability to align client needs with vendor’s story and drive engagement
• Lengthy collaboration with operational leads; e.g. Implementation, Service, Product, Security
• Demonstrated ability to describe and promote market requirements to internal teams
• Well-established expertise in progressing I.T product initiatives.

Qualifications / Certifications

Appropriate tertiary level education or equivalent industry experience

Skills

• Business analysis
• Sales methodologies
• Business process improvement
• Implementation methodologies
• Presentation delivery – storytelling ability
• Teamwork focus
• Payroll & HCM landscape
• Microsoft Office, Project and Visio
• Written and verbal communication

A little about ADP

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.