Senior Technical Consultant (Implementation)

ADP; City of Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

WorkForce Software, an ADP company, is seeking a Senior Technical Consultant (Implementation) to lead complex workforce management implementations. You will facilitate client workshops onsite or remotely, design solutions, and configure the WFS Suite to match customer needs.

The role requires strong JavaScript/SQL skills, experience with solution design documentation, and the ability to manage multiple projects in a client-facing environment with travel up to 50%.

Qualifications

• 4–6 years experience in software implementation and configuration.
• 3–5 years’ experience with programming languages, preferably JavaScript and SQL.
• Demonstrated knowledge of SQL, JavaScript or other scripting tools.
• Experience developing Solution Design documents.
• Intermediate to advanced Microsoft Excel skills.

Responsibilities

• Lead and facilitate client workshops onsite or remotely.
• Create and maintain Solution Design documents and use cases.
• Configure WFS Suite per customer requirements using scripts.
• Estimate work effort and communicate with stakeholders.
• Lead roll-out and go-live activities including data migration.

Skills

JavaScript

SQL

Workshop facilitation

Communication

Project management

Education

Bachelor’s degree or equivalent

Tools

Jira

Crystal Reports

Cognos

Actuate

SQL tools

Job description

WorkForce Software, an ADP company, is hiring an

Senior Technical Consultant (Implementation)

Responsibilities

• Obtain and maintain certification in WFS Product Suite applications required to perform the role
• Participate in facilitation of client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management Software
• Creating and maintaining the Solution Design, use cases and process diagrams.
• Understand the customer needs in the development of strategic plans
• Continue to Learn WFS product configuration requirements (i.e., naming conventions, importing templates, database structure, customizations, proper sequencing)
• Responsible for configuring WFS Suite according to customer business requirements using JavaScript, HTML, SQL or other scripting tools.
• Write complex formulas that leverage mathematical and/or programming skills
• Perform unit and system testing of configured application to ensure test cases pass as described by customer requirements
• Identify and elevate out of scope requirements to key stakeholders
• Support the confirmation and refinement of customer business requirements with key stakeholders
• Able to demonstrate key features of the solution to the customer and other key stakeholders
• Can estimate work effort and communicate with key stakeholders on the project
• Understand project scope and implementation approach for assigned projects
• Handle complex implementation issues including administrative and configuration challenges with minimal assistance
• Communicate roadblocks and seek out guidance in a timely manner
• Deliver projects and tasks on time and within budget by effectively managing workload
• Attend and participate in team meetings. Provide project status updates to key stakeholders both internally and externally
• Partner with internal teams during project phases to ensure successful customer implementation
• Lead and Collaborate with the WFS team to ensure thorough testing of the customers’ requirements
• Lead roll-out and go-live activities, including data migration and system setup
• Follow established processes and best practices to continuously improve skills
• Become familiar with aspects of labor laws as it pertains to time and attendance rules, scheduling and leaves of absences.
• Proactively participate in training courses and engage in self-directed learning to acquire the skills and knowledge necessary to achieve success and contribute to the team's objectives
• Troubleshoot issues and elevate problems to appropriate team members
• Investigate issues reported during customer testing phases, including tracking and reporting defects
• Maintain accurate and timely records of billable and non-billable hours to ensure project profitability and meet utilization targets
• Ensure adherence to WorkForce Software's established documentation standards and methodologies
• Identify opportunities to improve our product offerings based on customer feedback.
• Manage Customer expectations with relevant communication during key phases of the project life cycle
• Mentor and develop team members. Participate in internal initiatives, including rollout strategy and processes for efficiency and improvement.
• Responsible for meeting deadlines and communicating to appropriate team members any delays
• Become a subject matter expert in more than one WorkForce Software Product, in addition to Time and Attendance
• Ability to work independently and run multiple concurrent assignments on client facing engagementst.
• Lead meetings, communicate and document action items to appropriate team members
• Ability to pull team together and drive results without being directed
• Manage expectations, demonstrating thought leadership and the ability to influence at all levels of the organization
• Ensure quality, by overseeing accuracy, completeness, and compliance of project deliverables
• Support pre-sales activities such as proposals and scope of work, including discovery with prospects and writing of SOWs
• Guide and direct the project team to ensure successful delivery of the projects
• Ability to take ownership of customer engagement through all phases

Requirements

• 4-6 Years experience in software implementation and configuration
• Minimum 3-5 years’ experience with programming language, preferably JavaScript and SQL
• Demonstrated knowledge of SQL, JavaScript or other scripting tools
• Experience in implementing or training on a packaged software system or highly complex internally developed application
• Experience developing Solution Design documents
• Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel
• Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role
• Entrepreneurial mindset required, as the role requires capability of rapidly shifting focus and responding to ever-changing conditions
• Strong communication skills both written and verbal
• Possesses basic problem-solving skills
• Experience or ability to read/write SQL and write simple queries
• Knowledgeable of and understand common implementation principles and lifecycle
• Capability to exercise mature judgement
• Demonstrates technical aptitude to learn quickly and adapts to new circumstances
• Ability to work on a dynamic, customer-focused team and establish excellent working relationships
• Demonstrates a strong desire to grow functionally and technically as a professional consultant
• Familiarity with or background in HR, Payroll, or Workforce Management, considered a bonus
• Logical and technical mindset that can analyze problems and identify root causes
• Awareness of HCM applications and business processes
• Experience providing application support for complex software systems, preferred
• Experience with build management tools such as Jira
• Familiarity with a report writer such as crystal reports, Cognos, actuate, etc.
• SQL report creation experience, preferred
• Thrives in client-facing environment
• Work flexible hours
• All other duties as assigned

Travel

• Must be able to travel up to 50%, with the potential for international travel

Education

• Bachelor’s degree in related field or equivalent years of experience.

A little about ADP

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.