Business Concierge Officer

City of Melbourne; Melbourne; Hybrid; AUD 101,000 - 114,000; Full time

Benefits offered by this job

Flexible working

Hybrid work model

Study assistance

Corporate discounts

Parental leave up to 20 weeks

Job summary

City of Melbourne is seeking a Business Concierge Officer to join the Economic Development, International & Investment branch. The role supports businesses through permits, regulation, property suitability and council services, while mentoring programs and handling stakeholder relationships.

Strong customer service, account management experience, and an understanding of business decision factors from startup to expansion are essential; bilingual applicants are encouraged to apply, with hybrid

Qualifications

• Degree and/or equivalent qualification in business, program management, communications or engagement.
• Strong customer-focused principles and delivery of excellent service.
• Understanding of economic and industry sectors is highly desirable.
• Excellent written, verbal and interpersonal communication to a wide audience.

Responsibilities

• Provide advice and support to businesses starting, operating or growing within the City of Melbourne.
• Help navigate permit and regulatory requirements and understand property suitability.
• Access relevant Council services and mentor business support programs.
• Build and manage relationships with diverse stakeholders and manage expectations.

Skills

Customer service

Account management

Stakeholder management

Communication skills

Education

Degree in business or related field

Job description

Opportunity to be part of Melbourne's growth and development through impactful investment projects.

$101,498 - $114,243 (dependant on skills & experience) + 12% Superannuation

About the role

We are currently looking for a Business Concierge Officer to join our exciting Economic Development, International & Investment branch.

The Business Concierge team provides advice and support to businesses starting, operating or growing within the City of Melbourne, assisting them to navigate permit and regulatory requirements, understand property suitability and access relevant Council services, mentoring and business support programs.

Strong customer service skills and experience in account and relationship management within business environments are essential. Additionally, the candidate should have a solid understanding of the various factors influencing business decisions at every stage, from startup to expansion.

Bilingual and multilingual applicants are highly encouraged to apply.

Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.

At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you will help deliver what is most important to the people who live, work, study, visit and invest in our great city.

We are proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.

This is more than just a role – it is your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.

What your experience might look like

Degree and/or equivalent qualification or experience in business, program management, communications or engagement, or other relevant experience.

An understanding of and strong commitment to customer focused principles and systems and excellence in delivery of customer service.

Understanding of economic and industry sectors highly desirable

High level written, interpersonal and verbal communication skills, including ability to communicate complex information in a clear and concise manner to a wide audience.

Excellent relationship building and management skills and the ability to deal with a diverse range of stakeholders and managing expectations and needs.

Excellent time management and prioritisation skills, with ability to juggle competing demands whilst being responsible for ensuring all matters are handled in a timely, professional manner with stakeholders informed of progress as appropriate.

Excellent problem-solving abilities, with a demonstrated capacity to think creatively, innovatively and strategically and conceptually to identify obstacles, consider multiple perspectives and distil complex information to create viable options that address future requirements.

Benefits of working with us

Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.

Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.

Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment.

Work-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.

We are a child safe organisation.

Need more info?

Refer to the position description below or contact Simon Kinniburgh – Team Leader Business Concierge, ***************@melbourne.vic.gov.au.

Inclusion matters

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds.

We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview.