Business Banking Associate, Perth - Part Time

NAB; Perth; On-site; AUD 60,000 - 80,000; Part time

Benefits offered by this job

Enhanced leave options

Wellbeing support

NAB Perks

Career development opportunities

Job summary

NAB in Perth is seeking a part-time Business Banking Associate to join the CBD team on a 24‑month fixed term contract. You will be the trusted first point of contact for relationship‑managed business customers, supporting day‑to‑day banking needs and coordinating with Bankers to deliver strong customer outcomes.

This role focuses on onboarding, account maintenance, lending support, and delivering exceptional service while ensuring compliance with NAB policies and risk management frameworks.

Qualifications

• Strong relationship-building, stakeholder management and customer service skills.
• Interest in business lending, commercial banking and portfolio management.
• Analytical, problem-solving and financial assessment capabilities.
• Excellent communication, attention to detail and ability to manage competing priorities.
• Proactive mindset with understanding of compliance and risk management requirements.

Responsibilities

• Deliver exceptional customer service by supporting business customers with servicing, transactional and banking needs while building strong customer relationships.
• Manage customer onboarding, account maintenance and servicing activities, ensuring a seamless customer experience.
• Support the end-to-end lending process, including preparing lending submissions and coordinating documentation requirements.
• Conduct financial spreading and analysis to support lending applications, annual reviews and portfolio management activities.
• Partner with Bankers, Credit and specialist teams to progress lending opportunities and deliver strong customer outcomes.
• Ensure all activities are in line with NAB policies, regulatory obligations, KYC and risk management frameworks.

Skills

Relationship building

Stakeholder management

Customer service

Business lending interest

Commercial banking

Portfolio management

Analytical skills

Problem solving

Financial assessment

Communication

Attention to detail

Priorities management

Compliance awareness

Education

Degree in Business or Commerce

Job description

• Help deliver exceptional outcomes for business customers and support local businesses grow
• Build your experience across Business Banking, customer engagement and relationship management
• Join our Perth CBD team in a flexible part-time role that can support your lifestyle and career goals, on a 24-month fixed term contract

• Help deliver exceptional outcomes for business customers and support local businesses grow
• Build your experience across Business Banking, customer engagement and relationship management
• Join our Perth CBD team in a flexible part-time role that can support your lifestyle and career goals, on a 24-month fixed term contract

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships, supporting our ambition to be the most customer-centric company in Australia and New Zealand.

Business Banking Associate

You will join Paige Forbes and her team in Perth that's doubling down on customer obsession and moving with speed. This opportunity offers part-time hours, working two days per week on a 24-month fixed term contract.

The role

As a Business Banking Associate, you will be the trusted first point of contact for relationship-managed business customers, supporting their day-to-day banking needs while partnering with Bankers to deliver outstanding customer and commercial outcomes.

In this role, you will:

• Deliver exceptional customer service by supporting business customers with their servicing, transactional and banking needs while building strong customer relationships.
• Manage customer onboarding, account maintenance and servicing activities, ensuring a seamless customer experience.
• Support the end-to-end lending process, including preparing lending submissions, gathering financial information and coordinating documentation requirements.
• Conduct financial spreading and analysis to support lending applications, annual reviews and portfolio management activities.
• Partner with Bankers, Credit and specialist teams to progress lending opportunities and deliver strong customer outcomes.
• Ensure all activities are completed in line with NAB policies, regulatory obligations, KYC requirements and risk management frameworks.

You’ll bring to this role:

• Strong relationship-building, stakeholder management and customer service skills.
• An interest in business lending, commercial banking and portfolio management.
• Strong analytical, problem-solving and financial assessment capabilities.
• Excellent communication skills, attention to detail and the ability to manage competing priorities.
• A proactive mindset with an understanding of compliance, risk management and customer due diligence requirements.
• A completed degree in Business, Commerce or a related discipline preferred.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.