Business Analyst- utilities

XPT Software Australia Pty Ltd; City of Melbourne; On-site; AUD 129,000 - 203,000; Full time

Job summary

XPT Software Australia Pty Ltd is seeking an experienced Business Analyst specializing in Field Service Management for outage management in the utilities sector, based in Melbourne. The role focuses on gathering and documenting business requirements, mapping processes, and delivering solutions to improve outage response and field workforce productivity.

The ideal candidate will have hands-on experience with OMS/FSM, data integration, and BI tools (Power BI, SQL), and will facilitate workshops

Qualifications

• Experience as a Business Analyst in Utility/Energy or Field Service industries.
• Knowledge of Outage Management Systems (OMS) and Field Service Management processes.
• Experience with data mappings, APIs and system integrations.
• Ability to create BRDs, FRs, user stories and backlog management.
• Strong workshop, stakeholder management and facilitation skills.

Responsibilities

• Gather, analyze, and document business requirements from stakeholders and SMEs.
• Conduct workshops and process-mapping sessions to identify needs.
• Translate requirements into functional specs for development teams.
• Analyze FSM for outage management: work orders, scheduling, dispatch, mobility.
• Support implementation and enhancement of FSM solutions (SAP, ADMS POAM).

Tools

Power BI

SQL

Azure

Dynamics 365

Salesforce

Jira

Azure DevOps

Job description

XPT Software Australia Pty Ltd | Contract

Business Analyst- utilities

Melbourne, Australia | Posted on 09/07/2026

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
  
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
  
• We have 120+technocrats in Australia working at our clientlocations.
  
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
  
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
  

Job Description

Job Summary

We are seeking an experienced BusinessAnalyst with expertise in Field Service Management (FSM) for OutageManagement to bridge business requirements and technology solutions for utilityorganizations. The role involves gathering, analyzing, and documenting businessprocesses, supporting digital transformation initiatives, and deliveringsolutions that improve outage response, field workforce productivity, customerexperience, and operational efficiency.

Key Responsibilities

Business Analysis & RequirementsManagement

• Gather,analyze, and document business requirements from stakeholders, SMEs, andoperational teams.
  
• Conductworkshops, interviews, and process-mapping sessions to identify businessneeds and improvement opportunities.
  
• CreateBusiness Requirements Documents (BRDs), Functional RequirementsSpecifications (FRS), user stories, process flows, and use cases.
  
• Translatebusiness requirements into functional specifications for developmentteams.
  

Field Service Management for outagemanagmenet

• Analyzeand improve field service processes including work order management,scheduling, dispatching, workforce mobility, and asset maintenance.
  
• Collaboratewith field operations teams to optimize technician productivity andservice delivery.
  
• Supportimplementation and enhancement of Field Service solutions such as SAP SAMor ADMS POAM platforms.
  

Required Skills & Experience

Functional Skills

• Strongexperience in Business Analysis within Utility, Energy, Electricity, orField Service industries.
  
• Understandingof Outage Management Systems (OMS) and utility operations.
  
• Knowledgeof Field Service Management processes:
  
• WorkOrder Management
  
• Scheduling& Dispatch
  
• ServiceOperations
  

Technical Skills

• Experiencewith OMS, FSM, GIS, SCADA, CIS, EAM, or ERP integrations.
  
• Familiaritywith APIs, data mapping, system integrations, and workflow automation.
  
• Experiencewith Power BI, SQL, Azure, Dynamics 365, Salesforce, or similar platformsis advantageous.
  
• Knowledgeof Agile tools such as Azure DevOps or Jira.
  

Business Analysis Skills

• Requirementselicitation and documentation.
  
• Gapanalysis and business process reengineering.
  
• Userstory creation and backlog management.
  
• Stakeholdermanagement and workshop facilitation.