Business Analyst- utilities

XPT Software; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

XPT Software is seeking an experienced Business Analyst with expertise in Field Service Management (FSM) for Outage Management to bridge business requirements and technology solutions for utility organizations. You will gather, analyze, and document business processes, support digital transformation initiatives, and deliver solutions that improve outage response and field workforce productivity.

In this role you will work with stakeholders, map current workflows, create BRDs and user stories,

Qualifications

• Experience in Business Analysis within Utility, Energy, Electricity, or Field Service industries.
• Understanding of Outage Management Systems (OMS) and utility operations.
• Knowledge of Field Service Management processes: Work Order Management, Scheduling & Dispatch, Service Operations.
• Experience with OMS, FSM, GIS, SCADA, CIS, EAM, or ERP integrations.
• Familiarity with APIs, data mapping, system integrations, and workflow automation.
• Experience with Power BI, SQL, Azure, Dynamics 365, Salesforce, or similar platforms.
• Knowledge of Agile tools such as Azure DevOps or Jira.

Responsibilities

• Gather, analyze, and document business requirements from stakeholders, SMEs, and operational teams.
• Create BRDs, FRs, user stories, process flows, and use cases; translate requirements into functional specs for development teams.
• Analyze and improve field service processes including work order management, scheduling, dispatching, workforce mobility, and asset maintenance.
• Collaborate with field operations teams to optimize technician productivity and service delivery.

Skills

FSM knowledge

Outage Management understanding

Business analysis in utilities

Stakeholder facilitation

Tools

Power BI

SQL

Azure

Dynamics 365

Jira

APIs & integrations

Job description

We are seeking an experienced Business Analyst with expertise in Field Service Management (FSM) for Outage Management to bridge business requirements and technology solutions for utility organizations. The role involves gathering, analyzing, and documenting business processes, supporting digital transformation initiatives, and delivering solutions that improve outage response, field workforce productivity, customer experience, and operational efficiency.

Key Responsibilities

Business Analysis & Requirements Management

• Gather, analyze, and document business requirements from stakeholders, SMEs, and operational teams.
• Conduct workshops, interviews, and process-mapping sessions to identify business needs and improvement opportunities.
• Create Business Requirements Documents (BRDs), Functional Requirements Specifications (FRS), user stories, process flows, and use cases.
• Translate business requirements into functional specifications for development teams.

Field Service Management for outage managmenet

• Analyze and improve field service processes including work order management, scheduling, dispatching, workforce mobility, and asset maintenance.
• Collaborate with field operations teams to optimize technician productivity and service delivery.
• Support implementation and enhancement of Field Service solutions such as SAP SAM or ADMS POAM platforms.

Required Skills & Experience

Functional Skills

• Strong experience in Business Analysis within Utility, Energy, Electricity, or Field Service industries.
• Understanding of Outage Management Systems (OMS) and utility operations.
• Knowledge of Field Service Management processes:
  • Work Order Management
  • Scheduling & Dispatch
  • Service Operations

Technical Skills

• Experience with OMS, FSM, GIS, SCADA, CIS, EAM, or ERP integrations.
• Familiarity with APIs, data mapping, system integrations, and workflow automation.
• Experience with Power BI, SQL, Azure, Dynamics 365, Salesforce, or similar platforms is advantageous.
• Knowledge of Agile tools such as Azure DevOps or Jira.

Business Analysis Skills

• Requirements elicitation and documentation.
• Gap analysis and business process reengineering.
• User story creation and backlog management.
• Stakeholder management and workshop facilitation.