Business Analyst - Retail & Supply Chain

Best & Less; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

Best & Less in Sydney seeks an experienced Retail & Supply Chain Business Analyst to own key systems spanning retail, sourcing, procurement and supply chain operations. You will translate business needs into practical technology solutions and drive improvements across the platform.

You will lead requirements gathering, process mapping and system enhancements, working closely with stakeholders, vendors and IT teams to deliver projects from discovery to delivery.

Qualifications

• 5+ years experience as a Business Analyst, Systems Analyst, Product Analyst or similar within volume retail or FMCG.
• Strong experience across Retail ERP, EDI, sourcing, procurement and supply chain systems.
• Experience mapping current and future-state processes and identifying opportunities for optimisation.

Responsibilities

• Lead requirements gathering, process mapping and system enhancements.
• Coordinate incident resolution and tech projects from discovery through to delivery.
• Collaborate with stakeholders, vendors and IT teams on technology solutions.

Skills

5+ years experience

Analytical thinking

Communication skills

End-to-end SDLC

Root cause analysis

Stakeholder engagement

Automation & optimisation

Tools

Power BI

Excel

SQL/MS SQL

Job description

Business Analyst - Retail & Supply Chain

We’re looking for an experienced Retail & Supply Chain Business Analyst to join our Technology & Solutions team and play a key role in supporting and improving the systems that power our retail, sourcing, procurement and supply chain operations.

You’ll take ownership of key retail systems, becoming a trusted subject matter expert across the business. From keeping critical systems running smoothly to identifying opportunities for optimisation, automation and continuous improvement, you’ll connect business needs with practical technology solutions.

Working closely with stakeholders, vendors and IT teams, you’ll lead requirements gathering, process mapping, system enhancements, incident resolution and technology projects from discovery through to delivery.

If you enjoy solving complex problems, understanding how retail businesses operate and making systems work better for the people who use them, this could be the role for you.

The Role

We’re looking for an experienced Retail & Supply Chain Business Analyst to join our Technology & Solutions team and play a key role in supporting and improving the systems that power our retail, sourcing, procurement and supply chain operations.

You’ll take ownership of key retail systems, becoming a trusted subject matter expert across the business. From keeping critical systems running smoothly to identifying opportunities for optimisation, automation and continuous improvement, you’ll connect business needs with practical technology solutions.

Working closely with stakeholders, vendors and IT teams, you’ll lead requirements gathering, process mapping, system enhancements, incident resolution and technology projects from discovery through to delivery.

If you enjoy solving complex problems, understanding how retail businesses operate and making systems work better for the people who use them, this could be the role for you.

About You

You’ll bring:

• 5+ years’ experience as a Business Analyst, Systems Analyst, Product Analyst or similar within volume retail or FMCG
• Strong experience across Retail ERP, EDI, sourcing, procurement and supply chain systems
• Experience working within complex enterprise and legacy environments with high transaction volumes
• Strong capability in mapping current and future-state processes and identifying opportunities for optimisation and automation
• End-to-end SDLC experience including requirements gathering, user stories, process mapping, test scripts, documentation, testing and iterative delivery
• Strong analytical and problem-solving skills, including root cause analysis using SQL/MS SQL, system logs and operational data
• Knowledge of omni-channel retail systems and processes
• Strong Excel and Power BI capability
• Experience troubleshooting integrations, interfaces and master data
• Experience managing vendors and coordinating the resolution of production incidents and system defects
• Confidence facilitating workshops and translating business requirements into clear technical documentation
• Strong communication skills with the ability to partner with both senior stakeholders and technical teams
• Experience supporting system and organisational change, ideally as a recognised SME or super user

Great to Have

Experience with any of the following would be highly regarded:

• Infor WMS
• Centric PLM
• Boomi
• Agentic AI or LLM-based systems