Business Analyst & IT Specialist

Meshki Boutique; Australia; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Employee discount

Monthly clothing allowance

Bi-weekly breakfasts

MESHKI Thrive days

Monthly culture incentives

Wellness program

Flexible working arrangements

Training programs

Headspace access

Masterclass access

Job summary

MESHKI is seeking a Business Analyst & IT Specialist to serve as the primary IT operations contact and drive technology projects. Reporting to the Technology Manager, you will manage our MSP, ensure SLA compliance, and deliver system improvements.

You will also support business analysis, process discovery, and identify opportunities for efficiency and automation across teams. Join a brand that champions empowerment, inclusivity and sustainable fashion while enabling a seamless IT experience for

Qualifications

• Proven experience in IT operations and MSP management.

Responsibilities

• Serve as liaison between MESHKI and external MSPs.

Skills

IT operations

MSP management

Business analysis

Requirements gathering

Communication

Process improvement

AI adoption awareness

Project management

Job description

MESHKI is a globally recognised fashion brand, celebrated for its dedication to empowerment, inclusivity, and sustainability. With the vision to be the global leader in accessible luxury and championing the empowerment of people worldwide through an unmatched shopping experience,

MESHKI prides itself on being a brand that inspires and engages, fostering a culture of social change and community impact.

BENEFITS

• Employee Perks:A generous employee discount and monthly clothing allowance, bi-weekly breakfasts, access to MESHKI thrive days, monthly culture incentives, MESHKI wellness program and flexible working arrangements to support a healthy work-life balance.
• Personal and Professional Development:We invest in your growth with access to training programs, workshops and global conferences, free access to Headspace and Masterclass.
• Career Advancement:Clear pathways for career advancement within MESHKI, supporting your professional journey every step of the way.

COMPANY CULTURE

We cherish a culture at MESHKI where every individual feels respected, valued and is empowered with the tools, resources and support to contribute to the collective goal we all share, whilst advancing their career goals and ambitions. At MESHKI your future is defined by your ambition, your dedication and integrity; if you work hard, and contribute to the empowering culture that surrounds you through collaboration, communication, a humble attitude to learning and integrity and gratitude and professionalism, you’ll achieve any goal you set your mind to.

ABOUT THE ROLE

The Business Analyst & IT Specialist exists to serve as the primary point of contact for IT operations within MESHKI and to drive forward key technology projects and improvements. Reporting to the Technology Manager, the role’s main focus is to provide a seamless IT experience by managing our IT service provider, ensuring SLA compliance and completion of projects. The role also expands to support business analysis, process discovery, and actively finding opportunities for efficiency and automation across all teams within the business.

WHAT YOU’LL BE DOING

• Serving as the primary liaison between MESHKI and external Managed Service Providers
• Monitoring IT support tickets, ensuring SLAs are met and escalations are handled promptly
• Acting as the go to person for internal staff regarding IT escalation issues, access requests, and hardware needs
• Managing user onboarding and offboarding processes from an IT perspective
• Assisting in planning, coordinating, and executing projects including system migrations, office setups, and process changes
• Identifying bottlenecks, inefficiencies, and opportunities for technological improvement across departments
• Gathering and documenting business requirements for new software or automation initiatives
• Developing clear, user friendly guides, policies, and training materials
• Tracking and reporting on MSP performance metrics to the Technology Manager

WHAT YOU’LL NEED TO BRING

• Proven technical experience, knowledge of IT operations, and proficiency in managing relationships with Managed Service Providers
• Strong business analysis skills, with the ability to identify process inefficiencies and gather requirements for automation
• Exceptional communication skills, with a bias for clarity and the ability to translate technical complexity into plain business language
• A proactive, commercially minded approach to problem solving, always looking for practical, maintainable solutions
• A collaborative and approachable attitude, fostering a culture where staff feel comfortable asking for help
• Familiarity with AI adoption and process efficiency initiatives is highly desirable
• Strong organisational skills and the ability to manage multiple projects concurrently

Please be advised that we are not engaging recruitment agencies for this hire and will not consider any unsolicited resumes.