Operations Manager

Planit; Sydney; On-site; AUD 140,000 - 200,000; Full time

Job summary

Planit is a global leader in application testing and quality engineering seeking a Business Manager to design, govern and continuously improve the operational processes that underpin its success. You will act as a key connector between regional businesses, delivery teams and corporate functions, ensuring leaders have access to reliable processes, trusted data and scalable support services.

You will lead the Service Delivery Support team, oversee governance, reporting and invoicing support, and

Qualifications

• Extensive experience leading business operations or operations management.
• Proven ability to design scalable operating models and governance structures.
• Strong analytical and communication skills.

Responsibilities

• Drive and maintain governance frameworks, standards and reporting.
• Establish governance forums and decision-making processes.
• Lead and develop the Service Delivery Support team.
• Oversee project governance, client reporting, timecard approvals and invoicing support.
• Drive continuous improvement to boost efficiency and stakeholder experience.
• Provide oversight of workforce capacity, capability planning and hub operations.
• Govern onboarding, certification and capability development.
• Collaborate with General Managers, Practice Leaders, Finance and People & Culture teams.
• Support organisational change initiatives and operational transformation.

Skills

Operational excellence

Leadership

Stakeholder management

Strategic planning

Data analysis

Job description

Business Manager | Planit

Lead Operational Excellence. Enable Growth. Drive Business Readiness.

Planit are world leaders in application testing and quality engineering. We provide solutions that support organisations to deliver high quality systems, applications, and IT architecture.

Planit is now a proud NRI company and part of a global movement to deliver a sustainable and secure future through better Information Technology exchanges. Our team offer expert consultancy, bespoke services, tailored training and unique solutions to complex projects. Specialising in digital quality, Planit have a geographic footprint across many continents, with 1700+ permanent employees and have been recognised in Gartner's Magic Quadrant for Application Testing Services.

Our values and ethos are focused on an intrinsic connection to our people, the awareness of our environment and our pursuit to be better than yesterday. We continue to lead the industry with unrivalled ideas, ability, and a quest to discern paradigms.

As Business Manager, you will be responsible for designing, governing and continuously improving the operational processes that underpin Planit's success. You will act as a key connector between regional businesses, delivery teams and corporate functions, ensuring leaders have access to reliable processes, trusted data and scalable support services.

Key Responsibilities

• Drive and maintain operational frameworks, standards and governance practices.
• Establish governance forums, reporting frameworks and decision-making processes.
• Lead and develop the Service Delivery Support team.
• Oversee project governance, client reporting, timecard approvals and invoicing support processes.
• Drive continuous improvement initiatives that enhance efficiency and stakeholder experience.
• Provide oversight of workforce capacity, capability planning and hub operations.
• Govern onboarding, certification and capability development frameworks.
• Collaborate with General Managers, Practice Leaders, Finance and People & Culture teams.
• Support organisational change initiatives and operational transformation.

About You

• Extensive experience in business operations, operational excellence or business management leadership roles.
• Proven ability to design and implement scalable operating models and governance frameworks.
• Strong leadership and stakeholder management capability.
• Experience managing operational performance, reporting and continuous improvement initiatives.
• Strong commercial acumen and workforce planning experience.
• Excellent analytical, communication and problem-solving skills.

Culture and Benefits

We believe in fostering a culture where our people are rewarded for the work they do and looked after from their first day at Planit! With us, you'll experience:

• Opportunities to grow your skills vertically and horizontally
• Take advantage of a world class training and development programme
• True flexible working initiatives
• Joining an organisation where innovation is at the heart of what we do.
• Career development initiatives in place so you can be your best self.
• Wellness activities, staff discounts, free LinkedIn Learning licences, referral bonuses, car leasing options and much more!

At Planit, you'll push the boundaries of quality engineering, work with brilliant minds, and see the difference your expertise makes across AU and NZ's top systems - fast, reliable, and intelligent. Don't worry if you don't meet every requirement listed - we value attitude, experience and a can-do attitude above all else, and you may just be the perfect fit for this role or another within Planit.

NRI Australia & New Zealand is committed to building a culturally diverse and inclusive workplace and strongly encourages applications regardless of gender, age, ethnicity, sexual orientation, or disability.