Business Analyst

Ambition Recruitment; Sydney; Vor Ort; AUD 90.000 - 130.000; Vollzeit

Zusammenfassung

Ambition Recruitment is looking for an experienced Business Analyst in Sydney to own workflows, systems and processes across IT, finance and operations. You will talk with stakeholders at all levels to map requirements, drive improvements and support business cases.

In this role you will own the SharePoint environment, contribute to ERP/CRM initiatives and help modernise customer-facing platforms, delivering practical data-driven solutions and clear documentation.

Qualifikationen

• 5+ years in a Business Analyst, Process Analyst, Service Analyst or similar role.
• Delivery experience on technology transformation programs (ERP/CRM exposure).
• Ability to gather, document and validate business requirements.
• Strong analytical and problem-solving skills with data interpretation.
• Experience improving business processes and workflows.
• Confident facilitating workshops and stakeholder discussions.
• Understanding of ITIL and project delivery frameworks.
• Strong reporting and documentation skills.
• Experience in managed services or IT service delivery is valued but not essential.

Aufgaben

• Review workflows, processes, compliance and SLAs, then recommend how systems can better support the business.
• Take ownership of the SharePoint environment, including redesign, structure, maintenance and ongoing improvements.
• Support the sales-related aspects of the ERP platform.
• Engage stakeholders to understand current processes and challenges, then gather, analyse and document business and functional requirements.
• Map and optimise processes across IT systems, finance operations and insurance requirements.
• Analyse operational, service, financial and customer data to identify trends and root causes, and propose practical solutions.
• Drive testing and implementation, and support business cases, cost-benefit analyses and impact assessments.
• Help modernise customer-facing platforms and collaborate with vendors and technology partners.

Kenntnisse

Business analysis

Stakeholder engagement

Process mapping

Data analysis

Problem solving

Workshop facilitation

ERP/CRM exposure

ITIL knowledge

Tools

SharePoint

ERP systems

CRM platforms

Jobbeschreibung

Business Analyst - Managed Service Provider

• Sydney CBD
• Permanent role

Do you want real ownership of how a business runs? This Sydney-based managed service provider is looking for an experienced Business Analyst to take charge of its workflows, systems and processes and make them work efficiently for the business. If you're a self-starter who is comfortable talking process and solutions with stakeholders at every level, this role offers the autonomy to make a visible difference.

Responsibilities include:

• Reviewing workflows, processes, compliance and SLAs, then recommending how systems can better support the business
• Taking ownership of the SharePoint environment, including redesign, structure, maintenance and ongoing improvements
• Supporting the sales‑related aspects of the ERP platform
• Engaging stakeholders to understand current processes and challenges, then gathering, analysing and documenting business and functional requirements
• Process mapping and optimisation across IT systems, finance operations and insurance requirements
• Analysing operational, service, financial and customer data to identify trends, run root cause analysis and recommend practical solutions
• Driving testing and implementation, and supporting business cases, cost-benefit analysis and impact assessments
• Helping modernise customer‑facing platforms and working with vendors and technology partners through delivery

Experience needed:

• 5+ years in a Business Analyst, Process Analyst, Service Analyst or similar role
• Delivery experience on technology transformation programs, ideally with exposure to ERP and/or CRM platforms
• Proven ability to gather, document and validate business requirements
• Strong analytical and problem‑solving skills, with the ability to interpret data and make clear recommendations
• Experience analysing and improving business processes and workflows
• Confident facilitating workshops, meetings and stakeholder discussions
• Understanding of ITIL and project delivery frameworks
• Strong report, presentation and business documentation skills
• Managed services, IT services or service delivery experience is highly regarded but not essential