Business Analyst

Smartgroup; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Smart Leave

Free lunch

Paid Parental Leave

Volunteer days

Salary packaging & novated leasing

Free flu vaccinations

Employee Share Plan

Job summary

Smartgroup is seeking a skilled Business Analyst to join a collaborative digital product squad. You will explore customer and business challenges, translate insights into epics and actionable user stories, and work closely with Product, Design and Engineering to deliver value.

You will lead discovery efforts, map journeys, and refine backlogs while ensuring clear acceptance criteria and successful outcomes across cross-functional teams.

Qualifications

• Strong business analysis experience within Agile digital product environments.
• Experience through the end-to-end software delivery lifecycle: product discovery, definition, delivery and benefits realisation.
• Strong journey mapping, process mapping, story mapping and requirements analysis capabilities.
• Analyses qualitative and quantitative evidence to inform recommendations and decision-making.
• Excellent stakeholder engagement, workshop facilitation and communication skills across business and technical teams.

Responsibilities

• Partner with Product, Design, Engineering and stakeholders to understand customer and business problems, desired outcomes and success measures.
• Lead discovery activities including data analysis, process mapping and journey mapping.
• Support others in their research and assumption testing.
• Document, raise and discuss hypotheses to ensure common understanding around known requirements, assumptions and risks.
• Synthesize customer, business and data insights to identify needs, opportunities, constraints and root causes.
• Translate discovery outcomes into epics, user stories, business rules and well-defined acceptance criteria.
• Facilitate backlog refinement and help teams make informed decisions around priorities, dependencies, risks and trade-offs.
• Collaborate with UX/UI and Engineering teams to support customer journeys, prototyping, usability testing and solution delivery.

Skills

Business analysis

Agile methodologies

Stakeholder engagement

Journey mapping

Data analysis

Workshop facilitation

Education

CS/Business/Economics degree

Business Analysis certifications

Tools

Jira

Confluence

Miro

Figma

Job description

Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.

Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.

Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.

About the role:

Join a collaborative digital product squad whereyou'llhelp solve meaningful customer and business challenges through evidence-based problem solving and discovery. Working closely with Product, Design,Engineeringand stakeholders,you'lluncover customer needs, shapesolutionsand translate insights into clear, prioritised outcomes that deliver value. This is an opportunity to influence digital experiences, support product discovery and contribute to customer-centred innovation within a highly collaborative environment.

Key responsibilities:

Partner with Product, Design,Engineeringand stakeholders to understand customer and business problems, desiredoutcomesand success measures.

Lead discovery activities including data analysis, processmappingandjourney mapping.Support others intheir researchand assumption testing.

Document,raise anddiscuss hypothesestoensurea commonunderstandingacross your team aroundknownrequirements,assumptionsand risks.

Synthesise customer,businessand data insights toidentifyandneeds, opportunities,constraintsand root causes.

Translate discovery outcomes into epics, user stories, businessrulesand well-defined acceptance criteria.

Facilitate backlog refinement and help teams make informed decisions around priorities, dependencies,risksand trade-offs.

Collaborate with UX/UI and Engineering teams to support customer journeys, prototyping, usabilitytestingand solution delivery.

Skills and experience:

You’llbring:

Strong business analysis experience within Agile digital product environments.

Experiencethrough theend toendsoftware delivery lifecycle:product discovery,definition,deliveryandbenefits realisation.

Strong journey mapping, process mapping, storymappingand requirements analysis capabilities.

The ability to analyse qualitative and quantitative evidence to inform recommendations and decision-making.

Excellent stakeholder engagement, workshop facilitation and communication skills across business and technical teams.

Experience with tools such as Jira, Confluence,Miroand Figma.

Qualifications

Degree in Computer Science, Business,Economicsor a related disciplineis preferable.

Relevant Business Analysis certifications.

What’s in it for you?

Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:

• Smart Leave, an additional week of leave each year
• Free lunch every week
• Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
• Make a Difference Days – paid days off to volunteer for the community and environment
• Salary packaging and novated leasing benefits (of course!)
• Free flu vaccinations
• Employee Share Plan

Grow with Purpose

At Smart, we’re driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations.

Our Talent Acquisition team will be in touch to discuss next steps. If you require any adjustments to the recruitment process or are seeking part-time work, let us know—we’re here to understand.

Our Commitment to Diversity and Inclusion

Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.

Our commitment to Diversity & Inclusion is reflected in the external recognition we’ve received, including being named:

• WGEA Employer of Choice for Gender Equality since 2019
• DCA Inclusive Employer 2025 – 2026
• Silver Employer on the Australian Workplace Equality Index

We’re also members of the Reconciliation Action Plan network, with a RAP at Innovate level.

Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.