Business Analyst

BaptistCare; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Job summary

BaptistCare is seeking a seasoned Business Analyst based in Australia to collaborate with stakeholders across the organisation, elicit requirements, and document business needs. You will perform as-is/to-be process mapping and support design reviews to ensure delivered changes meet business goals.

In this role you will focus on the Residential and Retirement Living portfolio, working within the Information & Digital team to translate complex care processes into practical solutions that improve

Qualifications

• 5+ years' experience as a business analyst delivering complex process, data and system changes.
• Experience in healthcare and/or aged care sector or consultancy experience preferred.
• Experience mapping and improving business processes using BPMN or structured methodologies.
• Strong understanding of systems, data and integration concepts, with ability to document architectures.
• Excellent written and verbal communication skills with ability to translate concepts for executives and users.

Responsibilities

• Elicit requirements and document business needs across BaptistCare.
• Conduct as-is/to-be process mapping and business process design.
• Participate in project delivery through design reviews and walk-throughs.
• Validate and communicate outcomes to stakeholders.
• Focus on Residential and Retirement Living portfolio, supporting aged care processes and related technologies.

Skills

Stakeholder management

BPMN/process mapping

Communication

Team collaboration

Education

Tertiary qualification in Business/IT/BA or related

Tools

Visio

Jira

Confluence

MS Project

Job description

• Based in either Norwest, NSW or Camberwell, VIC | Offering hybrid work arrangements
• Contribute to high-quality project delivery across a diverse and growing organisation

About the Role:

As a Business Analyst, you will work with stakeholders from all parts of BaptistCare to elicit requirements and capture business needs, to articulate and document business requirements, to conduct as-is/to-be business process mapping and business process design, to participate in project delivery through design reviews and walk-throughs, to validate and communicate outcomes. This position is dedicated to the Residential and Retirement Living portfolio, with a focus on aged care-specific processes and supporting technologies.

About the Team:

The Information & Digital team drives innovation and transforms care at BaptistCare through cutting-edge technology, seamless operations, and smart risk management. You’ll join a collaborative, solutions-focused team that values creativity, flexibility, and turning complex projects into real-world impact for our frontline teams.

About You:

• Minimum 5 years’ experience as a business analyst delivering complex process, data and system change initiatives.
• Previous experience within healthcare and/or aged care sector or consultancy experience
• Tertiary qualification in Business, Information Technology, Business Analysis or a related discipline.
• Experience in mapping, analysing, and improving business processes using BPMN or other structured process methodologies.
• Solid understanding of systems, data and integration concepts, with the ability to document application and data architectures.
• Experience defining and supporting data and system migration approaches, including sequencing, dependencies and risk considerations.
• High-level written and verbal communication skills, with the ability to translate complex concepts for executives, business users and technical team
• Previous experience participating in Project teams
• Experience using business analysis and delivery tools such as Visio, Jira, Confluence, MS Project or equivalent.
• Ability to develop relationships with key organisational stakeholders, including Execs and Business users.
• Highly developed interpersonal skills and ability to work harmoniously in a team environment.
• Demonstrate an understanding and appreciation of BaptistCare’s Christian identity and promote the organisation’s values through interactions at work

Passionate about technology that makes a real difference for people and communities? Join us.

About Us:

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

BaptistCare - Inspired by Jesus to champion care for all.