Business Analyst

BaptistCare NSW & ACT; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

BaptistCare is seeking a Business Analyst to collaborate with stakeholders across the organisation, focusing on Residential and Retirement Living. You will elicit requirements, map processes and design improvements for aged care–specific workflows and supporting technologies.

The role sits within the Information & Digital team, offering hybrid work arrangements from Norwest, NSW or Camberwell, VIC, and aims to deliver high-quality outcomes across a growing care community.

Qualifications

• Minimum 5 years’ experience as a business analyst delivering complex process, data and system change initiatives.
• Experience in healthcare and/or aged care sector or consultancy experience.
• Tertiary qualification in Business, Information Technology, Business Analysis or related discipline.
• Experience mapping, analysing, and improving business processes using BPMN or other structured process methodologies.
• Solid understanding of systems, data and integration concepts with ability to document architectures.

Responsibilities

• As a Business Analyst, elicit requirements and capture business needs, document requirements, and map as-is/to-be processes.
• Participate in project delivery through design reviews, walk-throughs, validation and communication of outcomes.

Skills

BPMN

Visio

Jira

Confluence

MS Project

Healthcare domain

Education

Tertiary qualification in Business/IT/BA

Job description

• 2 years max term fulltime opportunity
• Based in either Norwest, NSW or Camberwell, VIC hybrid work arrangements
• Contribute to high-quality project delivery across a diverse and growing organisation

About the Role:

As a Business Analyst, you will work with stakeholders from all parts of BaptistCare to elicit requirements and capture business needs, to articulate and document business requirements, to conduct as-is/to-be business process mapping and business process design, to participate in project delivery through design reviews and walk-throughs, to validate and communicate outcomes. This position is dedicated to the Residential and Retirement Living portfolio, with a focus on aged care–specific processes and supporting technologies.

About the Team:

The Information & Digital team drives innovation and transforms care at BaptistCare through cutting‑edge technology, seamless operations, and smart risk management. You’ll join a collaborative, solutions‑focused team that values creativity, flexibility, and turning complex projects into real‑world impact for our frontline teams.

About You:

• Minimum 5 years’ experience as a business analyst delivering complex process, data and system change initiatives.
• Previous experience within healthcare and/or aged care sector or consultancy experience
• Tertiary qualification in Business, Information Technology, Business Analysis or a related discipline.
• Experience in mapping, analysing, and improving business processes using BPMN or other structured process methodologies.
• Solid understanding of systems, data and integration concepts, with the ability to document application and data architectures.
• Experience defining and supporting data and system migration approaches, including sequencing, dependencies and risk considerations.
• High‑level written and verbal communication skills, with the ability to translate complex concepts for executives, business users and technical team
• Previous experience participating in Project teams
• Experience using business analysis and delivery tools such as Visio, Jira, Confluence, MS Project or equivalent.
• Ability to develop relationships with key organisational stakeholders, including Execs and Business users.
• Highly developed interpersonal skills and ability to work harmoniously in a team environment.
• Demonstrate an understanding and appreciation of BaptistCare’s Christian identity and promote the organisation’s values through interactions at work

Passionate about technology that makes a real difference for people and communities? Join us.

About Us:

BaptistCare is a leading purpose‑led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

Successful applications will be subject to a variety of background checks including police background check via our online police check system.

BaptistCare – Inspired by Jesus to champion care for all.

Please note: This position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through the Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you.