Business Analyst

TripADeal; Gold Coast City; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary package

Flexible work hours

Staff travel discounts

Health and wellness allowance

Volunteer leave

Parental leave

Job summary

TripADeal in Australia is seeking a results-driven Business Analyst to own end-to-end delivery of digital initiatives and complex products. You will translate high-level business features into clear technical specifications and drive collaboration across cross-functional teams.

This permanent full-time role is based from our Byron Bay HeadQuarters or Varsity Lakes Gold Coast office, with a minimum of 1 day per week in Byron for team collaboration.

Qualifications

• Minimum 5+ years experience as a Business Analyst in the digital space and Agile projects.
• Experience with CMS platforms (Salesforce preferred).
• Proven backlog management, user story creation, UAT coordination and end-to-end delivery management.
• Excellent communication across cross-functional teams (Marketing, IT, Operations).
• Highly organised and proactive, able to drive work forward amidst ambiguity.

Responsibilities

• Lead high-impact workshops and interviews to design solutions meeting long-term goals.
• Prioritise and maintain the sprint backlog balancing stakeholder needs with technical constraints.
• Build strong relationships across Marketing, IT and Product to drive alignment.
• Lead UAT and develop user guides for go-live.
• Develop project plans and contribute to status meetings and readiness refinement.
• Act as the primary voice between design, tech and business to maintain alignment.

Skills

Backlog management

User story creation

UAT coordination

End-to-end delivery

Agile

CMS platforms

Salesforce

Stakeholder management

Communication

Tools

Salesforce

Job description

You will be responsible for the end-to-end success of assigned digital initiatives and complex products. We are looking for a logical, systematic thinker who can navigate the ambiguity of large-scale digital projects, translate high-level business features into technical excellence, and drive collaboration across cross-functional teams.

The Opportunity

You will be responsible for the end-to-end success of assigned digital initiatives and complex products. We are looking for a logical, systematic thinker who can navigate the ambiguity of large-scale digital projects, translate high-level business features into technical excellence, and drive collaboration across cross-functional teams.

Organisational Structure

As a Business Analyst, you will operate as a high-impact individual contributor at the heart of our cross-functional ecosystem. Reporting directly to the Delivery Manager, you will serve as a vital bridge between our technical teams and business operations.

This permanent full-time position is based from our Byron Bay HeadQuarters or Varsity Lakes Gold Coast office (with a minimum 1 day a week in our Byron Office for team collaboration).

A Day in the Life

• Lead high-impact workshops and interviews, using advanced business process modelling to design solutions that meet long-term business goals
• Take full accountability for prioritising and maintaining the sprint backlog, balancing complex stakeholder needs with technical constraints.
• Build strong, trust-based relationships across Marketing, IT, and Product teams to drive alignment.
• Lead User Acceptance Testing (UAT) and develop user guides and communications to assist end-users for go-live.
• Develop project plans and contribute to status meetings and business readiness refinement.
• Act as the primary "voice" between design, tech, and the business, inspiring alignment and building high-trust relationships with internal teams like Marketing, IT, and Operations

To be a Front Running Candidate

• Minimum 5+ years experience as a Business Analyst, specifically within the digital space and Agile projects.
• Strong logical thinker with the ability to bridge business needs and technical constraints quickly. Experience with CMS platforms (Salesforce preferred) is highly regarded.
• Proven expertise in backlog management, user story creation, UAT coordination, and end-to-end delivery management.
• Exceptional communication skills with a track record of building trust across cross-functional teams (e.g., Marketing, IT, Operations).
• Highly organised, comfortable managing multiple tasks, and proactive in driving work forward amidst ambiguity.
• The successful candidate will be required to undergo a Qantas background check

Why TripADeal?

• Competitive salary package, training & career progression
• Fun, casual work environment where shoes are optional
• Flexible work hours
• Regular social get togethers
• Additional Paid Leave at selected Length Of Service milestone achievements
• Staff travel discounts on air travel, accommodation and holidays
• $600 per calendar year for reimbursement towards health and wellness activities
• Novated leasing and salary packaging available
• Employee Assistance Program
• Savings and discounts on groceries, shopping, entertainment, and more
• Volunteer leave as part of giving back to the local community to give back to the local community
• Generous parental leave support program with paid superannuation during paid & unpaid parental leave

Be part of a company that is one of a kind in its culture, spirit and passion. Join a proud & growing team that offers quality, hassle free & affordable travel experiences.