Bulky Goods Returns Specialist — Fast-Paced Hub (Fri–Tue)

JB Hi-Fi & The Good Guys; Brisbane; Sur place; AUD 30 000 - 39 000; Plein temps

Avantages offerts par ce poste

Discounts across JB Hi-Fi Group

12 weeks parental leave

Training & development

Résumé du poste

JB Hi-Fi Group is seeking a Returns Team Member in Brisbane to execute timely and efficient returns of faulty, defective, and damaged bulky goods within the Home Delivery Centre. You will manage escalated returns, coordinate exchanges, and support credit claims while upholding data integrity and process quality.

The role works the Friday to Tuesday roster (06:00–14:06) and requires strong organisation, a customer-focused approach, and teamwork across store and logistics teams to ensure a smooth

Qualifications

• Year 12 education.
• At least 3 years operational warehouse experience.
• Proficient in Microsoft applications.
• Available to work the Friday - Tuesday roster (06:00 - 14:06).

Responsabilités

• Manage escalated customer returns, ensuring prompt and effective resolution and communication of any improvement opportunities including provision and delivery of exchange, collection of faulty items and damage allowances.
• Resolve credit claims with suppliers and escalates issues in line with established processes and provide information and input for business investigations, as required.
• Ensure transport carriers comply with service level targets and monitor key performance indicators to inform effectiveness and/or identify and remedy non-compliance.
• Contribute to the management of effective processes and systems to ensure quality records management and data integrity.
• Work collaboratively with store teams to transfer knowledge of bulky goods returns processes.

Connaissances

Team collaboration

Organisational skills

Customer focus

Formation

Year 12 education

Outils

Microsoft Office

Description du poste

JB Hi-Fi Group is seeking a Returns Team Member in Brisbane to execute timely and efficient returns of faulty, defective, and damaged bulky goods within the Home Delivery Centre. You will manage escalated returns, coordinate exchanges, and support credit claims while upholding data integrity and process quality.

The role works the Friday to Tuesday roster (06:00–14:06) and requires strong organisation, a customer-focused approach, and teamwork across store and logistics teams to ensure a smooth