Building Services Lead - Front of House & Office Ops

Ausnet; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

AusNet is seeking a Building Services Office Lead to head our Front of House and Office Support at the Southbank Head Office. This hands-on leadership role combines people management with day-to-day operations, contractor coordination and office services.

You’ll manage a small team, stay actively involved in daily operations, and drive service excellence while partnering with internal stakeholders to maintain a safe, efficient workplace.

Qualifications

• Experience in workplace operations, facilities management or corporate services.
• Ability to lead, motivate and support a small team while remaining involved in day-to-day operations.
• Strong contractor, vendor and service-provider management.
• Practical, proactive and solutions-focused approach to problems.
• Strong customer service, communication and stakeholder management.
• Excellent organisational skills and attention to detail.
• Advanced Microsoft Office skills.

Responsibilities

• Support the delivery of workplace operations, services, projects and improvements.
• Lead, coach and support Front of House and Office Support teams.
• Ensure services run during planned/unplanned absences.
• Act as a key contact for workplace issues and service requests.
• Coordinate contractors, vendors and service providers, including performance management and reviews.
• Build relationships with internal stakeholders and other teams.
• Identify opportunities to improve processes and service delivery.
• Support budgeting, forecasting and cost-management activities.
• Manage corporate electricity account portfolio and procurement.
• Manage PPE portfolio, reporting and contract administration.
• Support workplace projects, office moves and business initiatives.
• Maintain a safe, professional and high-performing workplace.

Skills

People leadership

Facilities management

Contractor management

Stakeholder management

Customer service

Office operations

Time management

Tools

Microsoft Office

Job description

AusNet is seeking a Building Services Office Lead to head our Front of House and Office Support at the Southbank Head Office. This hands-on leadership role combines people management with day-to-day operations, contractor coordination and office services.

You’ll manage a small team, stay actively involved in daily operations, and drive service excellence while partnering with internal stakeholders to maintain a safe, efficient workplace.