Building Customer Liaison & Lodgement Specialist

Careers at Council; Newcastle-Maitland; In loco; AUD 90.000 - 105.000; Tempo pieno

Vantaggi offerti da questo lavoro

Weekly pay

35-hour week with flexible working

9-day fortnight

Health and wellbeing initiatives

Employee Assistance Program

Descrizione del lavoro

Lake Macquarie City Council in New South Wales seeks a motivated Customer Liaison and Lodgement Officer (Building) to join our Building Team on a temporary full-time basis. You will be the first point of contact for customers navigating the building application process and help ensure lodgement is smooth and compliant.

This role offers a 35-hour week with a 9-day fortnight, flexible working options, and strong opportunities to develop your career while delivering excellent customer service and

Competenze

• Certificate IV in Business Administration or equivalent demonstrated administrative experience.
• Demonstrated ability to provide high-quality administrative support while contributing to the effective operation of the wider Building Team.
• Experience reviewing and processing applications or administrative documentation in line with legislative or policy requirements.
• Experience providing administrative support and processing online applications through digital platforms.
• Well-developed communication and customer service skills.
• Strong Microsoft Office skills and experience using business systems, databases and digital platforms.
• The ability to interpret information, negotiate outcomes and apply policies and procedures appropriately.
• A collaborative approach and commitment to working within a team environment.

Mansioni

• Reviewing and processing a broad range of building and development-related applications for lodgement acceptance
• Providing advice and support to customers regarding application requirements and lodgement processes
• Managing customer enquiries and service requests in a timely and professional manner
• Supporting Council's commitment to improved assessment timeframes and customer outcomes
• Working collaboratively with internal teams, applicants and industry stakeholders to achieve positive outcomes

Conoscenze

Customer service

Communication

Administrative support

MS Office

Digital platforms

Formazione

Certificate IV in Business Administration

Strumenti

Databases

MS Office Suite

Descrizione del lavoro

Lake Macquarie City Council in New South Wales seeks a motivated Customer Liaison and Lodgement Officer (Building) to join our Building Team on a temporary full-time basis. You will be the first point of contact for customers navigating the building application process and help ensure lodgement is smooth and compliant.

This role offers a 35-hour week with a 9-day fortnight, flexible working options, and strong opportunities to develop your career while delivering excellent customer service and