Brokerage Onboarding & Customer Support Specialist

UPS Supply Chain Solutions, Inc.; Sydney; Vor Ort; AUD 70.000 - 90.000; Vollzeit

Zusammenfassung

UPS Supply Chain Solutions, Inc. is seeking a Brokerage Customer Support Specialist to support customer accounts, analyze requests, resolve issues, and assist with customer setups during onboarding.

This role involves reviewing rates, tracking shipments, and maintaining relationships to ensure smooth onboarding and ongoing service recovery. The BA Agent collaborates with Account Executives and internal teams to identify and mitigate customs clearance risks, conducts root-cause analyses on

Qualifikationen

• Knowledge of cross-border brokerage compliance and regulatory requirements.
• Experience in brokerage operations and customer service.
• Strong communication and problem-solving skills.

Aufgaben

• Review enrolment requests from Account Executives and verify documentation.
• Lead welcome calls and educate customers on onboarding requirements.
• Monitor shipments for 12-week onboarding and flag delays or holds.
• Collaborate with Brokerage teams to resolve shipment issues and improve timelines.
• Document onboarding actions and outcomes for performance reporting.

Kenntnisse

Cross-border brokerage

Customer onboarding

Shipment monitoring

Root cause analysis

Report generation

Tools

Onboard Assist Program

Brokerage Navigator

Jobbeschreibung

UPS Supply Chain Solutions, Inc. is seeking a Brokerage Customer Support Specialist to support customer accounts, analyze requests, resolve issues, and assist with customer setups during onboarding.

This role involves reviewing rates, tracking shipments, and maintaining relationships to ensure smooth onboarding and ongoing service recovery. The BA Agent collaborates with Account Executives and internal teams to identify and mitigate customs clearance risks, conducts root-cause analyses on