Broker Ops Specialist - Japanese Speaking | Fast-Paced

ThreeTrader; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Shift allowances

Performance-based incentives

Job summary

ThreeTrader is seeking a detail-oriented Broker Operations Specialist to manage account processes and coordinate cross-functional workflows in a fast-paced environment. You will support daily brokerage operations, cover shifts, and participate in process improvements to enhance service continuity.

The role emphasizes high-frequency tasks, strong attention to detail, and a proactive mindset to leverage AI tools. Prior FX/financial support experience and N1 Japanese are highly valued.

Qualifications

• Experience in Forex/FX operations or financial services preferred.
• Ability to handle high-volume, time-sensitive tasks across departments.
• Willingness to learn internal processes and use AI-assisted tools.

Responsibilities

• Handle daily account management and deposit/withdrawal requests with accuracy.
• Coordinate with CS, Sales, Risk, Finance and BIT to keep workflows smooth.
• Follow up on operational cases with efficiency in a fast-paced setting.
• Support shift-based coverage to ensure consistent service across hours.
• Contribute to process improvements and workflow monitoring.
• Identify anomalies and risks, escalating when needed.
• Maintain records in line with compliance and audits.
• Leverage AI tools to streamline repetitive tasks and boost efficiency.

Skills

Attention to detail

Shift work

Cross-functional coordination

Risk awareness

Tools

Brokerage platforms

Job description

About the Role

ThreeTrader is a globally operating online trading services provider committed to delivering reliable, high-quality financial services. As we continue to scale, we are looking for a detail-oriented and resilient Broker Operations Specialist to join our Operations team.

In this role, you will be at the core of our day-to-day brokerage operations — managing account processes, coordinating cross-functional workflows, and ensuring seamless service continuity across shifts. This is a high-frequency, fast-paced environment that rewards strong process discipline, clear communication, and a continuous improvement mindset.

Job Responsibilities

• Handle daily operational requests related to account management and deposit/withdrawal processes, ensuring timely and accurate execution.
• Coordinate closely with internal departments including CS, Sales, Risk, Finance, and BIT teams to facilitate smooth operational workflows.
• Follow up on operational cases with efficiency and precision, maintaining a high standard of accuracy in a fast-paced environment.
• Support shift-based operational coverage to ensure consistent and stable service quality across all operating hours.
• Participate in process optimisation, operational monitoring, and workflow improvement initiatives to enhance team performance.
• Identify and escalate operational anomalies or risks in a timely manner, contributing to a proactive risk management culture.
• Maintain accurate records and documentation in line with internal compliance and audit requirements.
• Leverage AI tools and emerging technologies to streamline repetitive processes and improve overall operational efficiency.

• 2-4 years of working experience, with candidates from Forex/Financial industry backgrounds strongly preferred.
• Ability and willingness to adapt to shift-based working arrangements, including rotating or non-standard hours.
• Emotionally stable and able to maintain consistent performance in high-frequency, repetitive communication environments.
• Capable of managing long-term cross-department coordination and sustained operational follow-up with minimal supervision.
• Strong sense of responsibility, attention to detail, and genuine willingness to learn operational logic and internal processes.
• Demonstrated mindset to leverage AI tools for improving work efficiency, productivity, and quality, with a proactive approach to exploring new ways to enhance business impact.
• Candidates with long-term career development intentions are preferred — we invest in people who grow with us.
• N1 Japanese or higher is highly preferred.

Preferred Qualifications

• Prior experience in Operations, Customer Service, or Financial Support environments, particularly in roles involving FX products.
• Track record of handling high-volume operational tasks or working in shift-based roles within regulated financial services.
• Cross-functional experience spanning Customer Support, Operations, Risk, and/or Finance teams is a distinct advantage.
• Familiarity with brokerage systems, trading platforms, or back-office operational tools.

Why ThreeTrader?

• Be part of a growing global brokerage with a collaborative, high-performance operations culture.
• Structured onboarding and operational training with clear pathways for role progression.
• Work with a team that embraces process innovation and actively uses AI tools in daily workflows.
• Competitive remuneration with shift allowances and performance-based incentives