Broadcast Presales and Support Engineer

Content + Technology; Willoughby; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working

Job summary

Magna Systems and Engineering is seeking a Pre Sales & Support Engineer (Broadcast) to join our team in Chatswood NSW. You will guide clients during pre-sales and provide after-sales technical support, ensuring tailored broadcast solutions across their infrastructure.

As the technical bridge between sales and operations, you will document requirements, design solutions, and collaborate with the installation team to ensure successful deployments and ongoing client satisfaction.

Qualifications

• Three plus years proven experience in broadcast engineering, network engineering or related technical support roles.
• Solid understanding of broadcast infrastructure, transmission systems and network architecture.
• Excellent problem-solving abilities and technical troubleshooting skills.

Responsibilities

• Engage with prospective clients to understand their broadcast infrastructure and technical requirements.
• Conduct technical assessments and feasibility studies for broadcast systems and network solutions.
• Support the sales team throughout the sales cycle with technical expertise and client presentations.
• Deliver post-sales technical support and troubleshooting for broadcast systems and network infrastructure.

Skills

Broadcast infrastructure

Networking protocols

Pre-sales experience

Client-facing communication

Problem-solving

Education

Cisco CCNA

Broadcast engineering certification

Tools

Broadcast software

Network management tools

IP-based broadcast solutions

Job description

Magna Systems and Engineering is seeking a Pre Sales & Support Engineer (Broadcast) to join our growing team. This is a full-time position based in Chatswood NSW 2067. In this role, you will be responsible for our technical support operations, providing expert guidance to clients during the pre-sales phase and delivering after sales technical support throughout their journey with us. You will work closely with our sales team and clients to understand their broadcast infrastructure requirements, design tailored solutions, and ensure seamless implementation.

This position is crucial to our success in the broadcast engineering sector, serving as the technical bridge between sales and operations team.

Key responsibilities

• Engage with prospective clients to understand their broadcast infrastructure and technical requirements
• Conduct technical assessments and feasibility studies for broadcast systems and network solutions
• Working alongside the Solutions Architect to design broadcast engineering solutions that align with client objectives and budgets
• Prepare detailed technical documentation, system specifications and proposals for pre-sales activities
• Provide technical demonstrations and proof-of-concept activities to showcase product capabilities
• Support the sales team throughout the sales cycle with technical expertise and client presentations
• Deliver post-sales technical support and troubleshooting for broadcast systems and network infrastructure
• Collaborate with installation team to ensure successful deployment of broadcast solutions
• Maintain current knowledge of broadcast technologies, industry standards and emerging trends
• Document technical issues, resolutions and best practices to support continuous improvement

What we’re looking for

• Three plus years proven experience in broadcast engineering, network engineering or related technical support roles
• Strong understanding of broadcast infrastructure, transmission systems and network architecture
• Solid knowledge of networking protocols, IP-based broadcast solutions and audio/video standards
• Excellent problem-solving abilities and technical troubleshooting skills
• Demonstrated experience in pre-sales technical support or solution design
• Strong communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences
• Experience in client-facing roles and building professional relationships
• Relevant technical certifications (such as Cisco CCNA, broadcast engineering qualifications, or similar) would be advantageous
• Proficiency with broadcast software, hardware platforms and network management tools
• Ability to work independently and collaboratively within a team environment
• Project management and organizational skills

What we offer

Magna Systems and Engineering is committed to providing a rewarding workplace where technical expertise is valued and professional growth is encouraged. We offer competitive remuneration, ongoing professional development opportunities and access to the latest broadcast and network technologies. You will benefit from working with industry experts and contributing to innovative solutions in the broadcast sector. We foster a collaborative culture that supports both individual achievement and team success. Our flexible working approach recognizes the importance of work-life balance, and we provide a supportive environment where your technical contributions directly impact our business success and client satisfaction.

About us

Magna Systems and Engineering is a leading provider of broadcast and telecommunication solutions for clients across the media and telecommunications sectors. Our mission is to deliver innovative, reliable and scalable solutions that enable our clients to achieve their operational objectives. We are committed to technical excellence, customer satisfaction and fostering a workplace culture where skilled engineers thrive. With a reputation built on quality service delivery and deep industry expertise, Magna Systems and Engineering continues to be a trusted partner for organizations seeking advanced broadcast and network solutions. www.magnasys.tv

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