Brisbane Travel Operations Coordinator | Hybrid, Growth

G Adventures; Brisbane; Híbrido; AUD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Additional days off (including your生日)

Vacation time

Enhanced Parental Leave

Meaningful Employee Recognition

Learning and Growth Opportunities

Employee Resource Groups

Descripción de la vacante

G Adventures in Brisbane is seeking an Oceania Operations Coordinator to support tours across Australia and New Zealand. The role focuses on reservations, costings, itinerary delivery and contingency planning, working in a dynamic, fast-paced environment.

You will balance multiple priorities, collaborate with suppliers and colleagues, and maintain strong communication to ensure smooth operations. This is a hybrid position based in our Brisbane office with in-office days required.

Formación

• 2+ years of experience in accommodation, hospitality or tourism.
• Familiarity with the geography of Australia and New Zealand.
• Exceptional customer service and communication skills with proficiency in Google Suite.
• Self-motivated, highly organised, strong office administration skills.
• Ability to travel when necessary for the role.
• Live within commutable distance of Brisbane office.

Responsabilidades

• Support reservations of accommodation, transport, activity and services for tours, including late requests and cancellations.
• Handle multiple inboxes for travellers and stakeholders with timely responses.
• Coordinate with Sales and Reservations teams by replying to traveller enquiries.
• Assist with last-minute changes in collaboration with Operations and Tour Leader teams.
• Maintain strong supplier relationships through effective communication.
• Contribute to ongoing projects and process improvements within Operations.
• Assist Customer Solutions for on- and post-tour issues.
• Create and update Operational & Reservations documents and resources.
• Collect traveller and staff feedback to identify improvements.
• Share after-hours emergency phone duties on a rotation.
• Report traveller numbers to suppliers as applicable.
• Support cost allocations and adherence to budgets; process supplier invoices.
• Collaborate with Finance and Operations to maintain audit trails.

Conocimientos

Customer service

Communication skills

Google Suite

Organisation

Herramientas

Google Suite

Descripción del empleo

G Adventures in Brisbane is seeking an Oceania Operations Coordinator to support tours across Australia and New Zealand. The role focuses on reservations, costings, itinerary delivery and contingency planning, working in a dynamic, fast-paced environment.

You will balance multiple priorities, collaborate with suppliers and colleagues, and maintain strong communication to ensure smooth operations. This is a hybrid position based in our Brisbane office with in-office days required.