Travel Sales & Service Catalyst

G Adventures, Inc.; Brisbane; Presencial; AUD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Additional days off

Vacation time

Enhanced Parental Leave

Employee Recognition Program

Learning and Growth Opportunities

Employee Resource Groups

Location-based perks

Descripción de la vacante

G Adventures is seeking Travel Contact Centre Sales Consultants to join our Brisbane team. Known internally as Global Connection Officers (GCOs), you will connect with travellers and agency partners, recommending and selling trips that best fit their needs.

The role is office-based with shifts and weekends as required. You will drive sales targets, provide exceptional service, and differentiate the experience to reflect the G Adventures brand.

Formación

• Minimum 1 year front-line sales experience, motivated by revenue targets and service KPIs.
• Experience using a GDS system is preferred.
• Superior selling and customer service skills required.
• Ability to navigate multiple computer systems quickly.

Responsabilidades

• Reach monthly sales targets while delivering exceptional customer service.
• Assist travellers and agency partners by recommending and selling suitable trips.
• Handle bookings with empathy and resolve issues smoothly.
• Connect with travellers via phone and email to understand needs and upsell where appropriate.
• Be a proactive part of G Adventures’ global team and core values.

Conocimientos

Front-line sales

Love of travel

GDS knowledge

Customer service

Problem solving

Geographical knowledge

Team player

Shift work

Computers proficiency

Core values

Descripción del empleo

Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you.

At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. For our office crew — you wanna rock a t-shirt with your dog’s face on it? We say go for it. For our Chief Experience Officers — you wanna hit the road and call some of the most epic places on Earth your home office? We love that — and we’ve got you. Wanna spend your days with people you genuinely like? Us too — and we’re pretty sure you’ll fit right in, wherever that is.

Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time.

Feel like this could be the right fit? We think so too, and we’re already way too excited to meet you.

About the Role

We are searching for a number of Travel Contact Centre Sales Consultant's to join our Brisbane team! Known internally, as a Global Connection Officer (GCO) is a sales catalyst, relationship developer, service zealot, organizational wizard, traveller, trainer, problem solver, and company culture enthusiast all rolled into one!

Your mission as a GCO if you choose it, is to connect with our travellers and agency partners; recommending and selling them the right trips based on their unique needs.

This role is office-based where a set number of days is required by the region. You will therefore ideally live within a commutable distance to our office in Brisbane.

Role and Responsibilities

Reach monthly sales targets while driving exceptional customer service KPIs

Work with both speed and efficiency while consistently displaying compassion and care in every interaction

Handle any booking issues calmly and with empathy.

Differentiate your service to provide a uniquely G experience for our travellers

How your Mission is Achieved:

Connect with our prospective travellers both over the phone and via email.

Ask the right questions to ascertain the needs of each unique traveller.

Recommend and sell the right trip for the traveller based on their needs including any extra services that may enhance their experience.

Ensure the use of correct booking processes and procedures to minimize risk and reduce error rates

Act at all times with the purpose of providing a life changing experience

Be an integral part of G Adventures amazing company culture and live by the G Adventures Core values.

Make meaningful connections with both the global team (including over 100 GCOs) but also your travellers.

Required skills:

Minimum 1 year front-line sales experience, motivated by revenue targets and service KPIs

A love of sales and travel

Experience using a GDS system, preferable but not mandatory

Superior selling skills & exceptional customer service skills are required

Problem solving/complaint resolution skills

Extensive geographical knowledge & travel experience

Flexible and energetic, with the ability to work independently as well as in a team environment

Ability to work varying shifts and weekends as required

Ability to navigate and use a variety of computer systems confidently with speed and efficiency

Understanding of, and identification with, G Adventures’ Core Values

Enjoy being a part of a global team

What Do We Offer You?

Additional days off, including on your birthday!

Vacation time for you to recharge

Enhanced Parental Leave

Meaningful Employee Recognition Program

Learning and Growth Opportunities

Employee Resource Groups

*Applicable based on location*

Please note that Artificial Intelligence (AI) is used in the selection or interview process.

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.

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