Operations Coordinator

G Adventures; Brisbane; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Additional days off (including your生日)

Vacation time

Enhanced Parental Leave

Meaningful Employee Recognition

Learning and Growth Opportunities

Employee Resource Groups

Job summary

G Adventures in Brisbane is seeking an Oceania Operations Coordinator to support tours across Australia and New Zealand. The role focuses on reservations, costings, itinerary delivery and contingency planning, working in a dynamic, fast-paced environment.

You will balance multiple priorities, collaborate with suppliers and colleagues, and maintain strong communication to ensure smooth operations. This is a hybrid position based in our Brisbane office with in-office days required.

Qualifications

• 2+ years of experience in accommodation, hospitality or tourism.
• Familiarity with the geography of Australia and New Zealand.
• Exceptional customer service and communication skills with proficiency in Google Suite.
• Self-motivated, highly organised, strong office administration skills.
• Ability to travel when necessary for the role.
• Live within commutable distance of Brisbane office.

Responsibilities

• Support reservations of accommodation, transport, activity and services for tours, including late requests and cancellations.
• Handle multiple inboxes for travellers and stakeholders with timely responses.
• Coordinate with Sales and Reservations teams by replying to traveller enquiries.
• Assist with last-minute changes in collaboration with Operations and Tour Leader teams.
• Maintain strong supplier relationships through effective communication.
• Contribute to ongoing projects and process improvements within Operations.
• Assist Customer Solutions for on- and post-tour issues.
• Create and update Operational & Reservations documents and resources.
• Collect traveller and staff feedback to identify improvements.
• Share after-hours emergency phone duties on a rotation.
• Report traveller numbers to suppliers as applicable.
• Support cost allocations and adherence to budgets; process supplier invoices.
• Collaborate with Finance and Operations to maintain audit trails.

Skills

Customer service

Communication skills

Google Suite

Organisation

Tools

Google Suite

Job description

Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you.

At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. For our office crew — you wanna rock a t-shirt with your dog’s face on it? We say go for it. For our Chief Experience Officers — you wanna hit the road and call some of the most epic places on Earth your home office? We love that — and we’ve got you. Wanna spend your days with people you genuinely like? Us too — and we’re pretty sure you’ll fit right in, wherever that is.

Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time.

Feel like this could be the right fit? We think so too, and we’re already way too excited to meet you.

About the Role

The Oceania Operations Coordinator will play a key role in the behind the scenes aspects of our tours, including reservations, service bookings, trip costings, itinerary delivery and contingency planning. This role will be supporting operations across both New Zealand and Australia.

The ideal candidate will enjoy working in a dynamic environment, where balancing multiple priorities and collaborating with suppliers and colleagues to find solutions is part of the day to day. Working within a small but growing operations team, a level of initiative and confidence to navigate challenges is very important, as are strong communication skills and the ability to balance speed with accuracy.

This position is a hybrid role based in our Brisbane office, with a set number of days is required in office.

What You’ll be Doing

Reservations/Operations

• Support reservations of all accommodation, transport, activity and other services for tours, including late requests, cancellations etc.
• Support multiple inboxes providing efficient and timely support for our travelers and other stakeholders
• Work closely with the G Adventures Sales and Reservations teams by responding to traveler enquiries and requests
• Assist in last minute changes and emergencies in collaborations with the Operations and Tour Leader teams
• Build and maintain strong relationships with suppliers through effective communications and collaboration
• Assisting with ongoing projects and process development within the Operations Department
• Support the Customer Solutions team for on-tour and post-tour issues
• Support creation and upkeep of Operational & Reservations documents and resources.
• Compiling traveller and Tour Staff feedback to identify areas for improvement.
• Shared responsibility for after-hours emergency phone
• Reporting traveller numbers to suppliers where applicable
• The role share responsibility for the on-call emergency phone on a rotational basis with the rest of the regional operations team.
• Support in ensuring correct costings and services are allocated for each departure
• Support accounts payable functions, with a focus on ensuring adherence to budgets and payment terms
• Investigating discrepancies, validating and processing supplier invoices for on tour and overhead budgets
• Work closely with the Finance and Operations teams to ensure all audit trails and requirements are maintained and consistently meet business needs
• Maintain relationships with supplier finance contacts

Desired Skills and Experience

• 2+ years of experience working in the accommodation, hospitality or tourism industry
• Familiarity with the geography of both Australia and New Zealand
• Exceptional customer service and communication skills with proficiency in Google Suite
• Self-motivated, highly organised, strong office administration skills
• Ability to travel when necessary for the role
• Live within commutable distance of our Brisbane office.

What Do We Offer You?

• Additional days off, including on your birthday!
• Vacation time for you to recharge
• Enhanced Parental Leave
• Meaningful Employee Recognition Program
• Learning and Growth Opportunities
• Employee Resource Groups

*Applicable based on location*

Artificial intelligence (AI) tools may be used to support the administrative processing of applications, such as organizing and formatting applicant information. AI is not used to screen, assess, or select applicants. All hiring decisions are made by our recruitment team.

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.