Bridal Experience Lead & Stylist - Gold Coast

Made With Love Bridal Pty

Gold Coast City

On-site

AUD 65,000 - 90,000

Full time

5 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Made With Love Bridal seeks a Customer Experience Lead and Stylist at our Gold Coast Head Office to coach our boutiques globally and deliver an exceptional bridal journey at every touchpoint. You will convert online enquiries into appointments and sales, deliver one-on-one bridal fittings, manage accessories orders and returns, and resolve bride concerns with warmth and a solutions-first mindset.

This role requires a warm, highly organised individual who thrives in a fast-paced environment and

Qualifications

Background in customer service or sales within a luxury or fashion brand.
Strong selling skills; ability to guide brides to the right dress.
Confidence converting enquiries into appointments and sales online and in boutique.
Highly organised with strong attention to detail and written communication.
Calm, polished and adaptable under pressure.
Warm, personable and love working with people.

Responsibilities

Manage the day-to-day inbox and support boutiques globally as the link between Head Office and the team.
Convert online enquiries into boutique appointments and sales across dresses, accessories and cleaning.
Deliver one-on-one boutique bridal appointments, building trusted relationships with each bride.
Manage accessories sales, orders, shipments, returns and exchanges.
Resolve bride concerns with empathy and a solutions-first mindset.