Breakfast Manager - Parlour, Qt Sydney

Evt Group; Sydney; On-site; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Dining and hotel discounts

Movie tickets

Seasonal perks

Career growth

Parental leave

Job summary

QT Hotels & Resorts in New South Wales seeks a Breakfast Manager to lead the breakfast service and support lunch shifts when required. This role requires availability over weekends and mornings, with shifts typically starting at 6am, and involves managing a high-volume operation with a focus on guest satisfaction.

You will oversee the breakfast team, drive service standards, coaching, and daily briefings, while ensuring compliance with liquor licensing, WHS and risk controls, and contributing to

Qualifications

• Experience managing a breakfast team in a high-volume operation.
• Strong leadership and people-management skills.
• Guest-centric service mindset with professional communication.
• Experience with compliance, licensing, WHS and risk management.
• Collaborative, trustworthy, and focused on operational excellence.

Responsibilities

• Oversee day-to-day breakfast service and support lunch shifts when needed.
• Lead and motivate the breakfast team, ensuring staff engagement and training.
• Own daily breakfast operations, ensuring smooth, efficient service.
• Monitor service standards and minimize non-service activities at the station.
• Conduct daily briefings covering occupancy, VIPs, groups, dietary needs, and menu changes.
• Manage rosters, overtime, leave, and cross-venue staffing to meet targets.
• Ensure liquor licensing, safety, incident reporting and risk controls are maintained.
• Resolve guest complaints promptly to maintain quality and guest satisfaction.
• Drive revenue through upselling and controlled departmental expenses.
• Act as brand ambassador and collaborate with other departments and meetings.

Job description

QT Hotels & Resorts is EVT's premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of "unexpected and unrequested", with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.

Key Responsibilities

We are looking for a Breakfast Manager to manage the day to day running of the breakfast service, with the addition of supporting lunch services when required. You will need to be available to work over weekends and mornings, the shifts will generally start at 6am.

• Support the Venue Manager in overseeing day-to-day operations, ensuring service standards, productivity, profitability and compliance with hotel and venue policies.
• Lead and motivate the breakfast team through positive, proactive leadership, driving staff engagement, retention, training, performance development and effective communication.
• Take full ownership of the daily breakfast operation, ensuring service runs smoothly, efficiently and consistently in line with QT service standards.
• Monitor service standards during breakfast to ensure team members are not standing around, gathering at the coffee station, using phones unnecessarily or engaging in non-service-related conversations.
• Conduct or oversee a clear daily breakfast briefing, including occupancy, VIPs, groups, dietary requirements, special requests, menu changes, service expectations and key focus areas.
• Manage staffing and labour controls, including rosters, overtime, leave, entitlements, handovers and cross-venue team capability to meet service and financial targets.
• Ensure full compliance with liquor licensing, health and safety, incident reporting, crisis management and risk controls, maintaining accurate records and qualifications.
• Deliver exceptional guest experiences by managing complaints with care and urgency, anticipating issues, maintaining quality control systems and resolving problems proactively.
• Drive revenue through a strong sales culture, implementing and tracking up-selling and on-selling strategies while controlling departmental expenses.
• Act as a brand ambassador for the venue, hotel and EVT, promoting properties, supporting other departments, and contributing to meetings, projects and events.

What You'll Bring

• Previous experience managing a breakfast team and service, in a high-volume operation, with the ability to identify, analyse and resolve operational issues quickly and effectively.
• Proven people-focused leadership capability, providing guidance, support and direction to colleagues while communicating with care, fairness and professionalism.
• Strong guest-centric service background, consistently delivering efficient, friendly and professional experiences and managing guest feedback or complaints with confidence and empathy.
• Sound experience in compliance and risk management, including liquor licensing, WHS, incident reporting and maintaining operational standards with integrity.
• Demonstrated ability to work collaboratively with trust and accountability, contributing to a positive, professional culture focused on team development, operational excellence and commercial success.

How You Work

• Daymaker ethos - no one's too big for the small things.
• Inclusive leader - values diverse perspectives; builds belonging.
• Owner's mindset - acts on data/feedback; ships improvements.
• Resilient and solutions-focused - stays calm, moves fast.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels - QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

We welcome applicants from all backgrounds.