Brand Growth & Customer Success Leader

Tracksuit; Sydney; Sur place; AUD 100 000 - 150 000; Plein temps

Avantages offerts par ce poste

Compensation

ESOP

Parental benefits

L&D budget

Flexible working

Résumé du poste

Tracksuit is hiring a Brand Champion to partner with customers and unlock the value of brand tracking. You’ll sit at the intersection of data, storytelling, brand and relationships, driving adoption, value and long-term growth across a diverse customer portfolio.

You’ll guide customers from onboarding through ongoing engagement, translate feedback into product insights, and collaborate with Product, Marketing, and Solutions to achieve CS KPIs.

Qualifications

• 3–5+ years in a Customer Success or Account Management role in SaaS.
• Brand & marketing fluency - you get why brand matters and how to prove it.
• Data-literate and comfortable speaking to data and dashboards.
• Excellent written & verbal comms across exec, user and technical audiences.
• Commercial chops (GRR/NRR, negotiation, forecasting) and a bias to outcomes.
• Proficient with tools we use (HubSpot, Subskribe, Notion, Claude).
• Our flavour of High Care + High Performance: kind, organised, ambitious, team-first.

Responsabilités

• Manage a varied portfolio of customers from SMB to mid-market and Enterprise, delivering retention and growth.
• Collaborate with marketers, brand leaders, insight professionals, founders and C-Suite across onboarding and ongoing touchpoints.
• Story-tell with data to connect platform knowledge with brand context and business outcomes.
• Translate customer feedback into actionable recommendations for Product and influence roadmap.
• Build cross-functional relationships with Product, Marketing, Partnerships and Solutions to drive outcomes for customers.
• Be a strong team player in CS, sharing learnings and elevating the customer journey.

Connaissances

Customer Success

Account Management

Relationship Management

Data storytelling

Outils

HubSpot

Notion

Claude

Subskribe

Description du poste

Tracksuit is hiring a Brand Champion to partner with customers and unlock the value of brand tracking. You’ll sit at the intersection of data, storytelling, brand and relationships, driving adoption, value and long-term growth across a diverse customer portfolio.

You’ll guide customers from onboarding through ongoing engagement, translate feedback into product insights, and collaborate with Product, Marketing, and Solutions to achieve CS KPIs.