Brand Champion: Customer Success for Growth & Insights

Monograph; Sydney; Presencial; AUD 95 000 - 125 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

ESOP

Parental leave

L&D budget

Flexible work

Global offices

Resumo da oferta

Tracksuit is hiring a Brand Champion to partner with customers, driving adoption of brand tracking data and insights across their journeys. You’ll bridge data, storytelling, and relationships to deliver measurable business impact and long-term retention.

You’ll collaborate with Product, Marketing, Partnerships and Solutions to turn feedback into product direction, while maintaining a customer-first mindset and a strong, cross-functional team ethic.

Qualificações

• 3-5+ years in a Customer Success or Account Management role, preferably within the SaaS industry.
• Brand & marketing fluency - you get why brand matters and how to prove it.
• Data-literate and product-curious; comfortable speaking to data and guiding conversations with dashboards.
• Excellent written & verbal comms across exec, user and technical audiences.
• Commercial chops (GRR/NRR, negotiation, forecasting) and a bias to outcomes.
• Tool familiarity (HubSpot, Subskribe, Notion, Claude).

Responsabilidades

• Manage a varied portfolio of customers from SMB to mid-market and Enterprise, delivering strong retention and sustainable growth.
• Work closely with marketers, brand leaders, insight professionals, founders and C-Suite through key moments in their customer journey from onboarding to regular on-going touchpoints, supporting them to bring Tracksuit data and insights to life through adoption, activation and usage.
• Story-tell with data, weaving together platform knowledge, methodology, brand theory and business context to help customers drive business outcomes
• Be the Voice of Customer: translate customer feedback into clear and actionable recommendations for Product, and hold a clear POV on how Tracksuit could evolve.
• Internally, build strong cross-functional relationships with Product, Marketing, Partnerships and Solutions to help drive the best outcomes for your customers
• Be a strong team player and contributor to the CS function - form strong relationships with other Brand Champs to share learnings and help the CS function continuously level up the customer journey to improve our customer experience.

Conhecimentos

Customer success

Account management

Brand & marketing fluency

Data literacy

Communication skills

Negotiation & forecasting

Ferramentas

HubSpot

Subskribe

Notion

Claude

Descrição da oferta de emprego

Tracksuit is hiring a Brand Champion to partner with customers, driving adoption of brand tracking data and insights across their journeys. You’ll bridge data, storytelling, and relationships to deliver measurable business impact and long-term retention.

You’ll collaborate with Product, Marketing, Partnerships and Solutions to turn feedback into product direction, while maintaining a customer-first mindset and a strong, cross-functional team ethic.